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3,951 reviews
InogenHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.
Inogen (inogen.com) has 3,951 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 383 reviews with 1 star · Clear filters
William M.
Posted
It quite after one month wish I could give it back
Response from Inogen· Oct 29, 2021
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best Regards, Customer Care Center
corbie B.
Posted
We bought the Inogen system and two batteries. We were 2 1/2 hours away and the batteries were running low. We tried to plug in the electrical cord and the cord is bad. We are far from home and no air and a faulty cord. We called EMts for canister oxygen tank but at $3500 out of our pocket , this is ridiculous!
Response from Inogen· Oct 29, 2021
Hi, we would like to apologize for your negative experience with Inogen. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 877-466-4364 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business. Best Regards, Customer Care Center
mike M.
Posted
Hard up for business. E mail me almost everyday even when I tell them I'm not interested in their piece of junk. Read too many bad reviews about this piece of crap so stop harassing. I don't want your junk that from what I hear breaks down to often so go get a real job not interested in your con. Read the reviews people.
Christian I.
Posted
I have no idea how this company got a hold of my email address but they keep spamming me with junk mail to sell their products and I never never even heard of them nor looked at their site ever! If they buy email listings to advertise then surely how good can they be? Of course this may be a scam email from someone else so where it came from: Inogen Oxygen paygate.budgeterl.com
Response from Inogen· Nov 2, 2021
To remove from emails: Thanks for your feedback. Most of our emails contain a link that you can click to unsubscribe from our emails. However, we will make sure that we remove you from any further communications. Please accept our apology. Best Regards, Customer Care Center
Nancy C.
Posted
The product came damaged which is not your fault. However, dealing with the staff at UPS for return and delivery has been nightmare and they are extremely rude. Still no new equipment. You need to look at another transportation carrier.
Response from Inogen· Oct 23, 2021
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best Regards, Customer Care Center
Marcia R.
Posted
I dont feel like I am getting enough oxygen! Will be sending it back! Very disappointed.
Response from Inogen· Oct 9, 2021
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best Regards, Customer Care Center
Steve
Posted
Please be aware. If you are a Medicare patient and have a problem with your unit, Inogen will send you a cheaper, crappy replacement from a different manufacurer. Medicare customers come last on their list. Most new units are being shipped to India for a new contract. Their long term domestic customers are the ones eating crap. Their customer service team does nothing, regardless of their response here.
Response from Inogen· Sep 30, 2021
Hi, we would like to apologize for your negative experience with Inogen. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 877-466-4364 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Ken M.
Posted
The machine stopped working 4 days into our 7 day trip. I was very disappointed as that was the main reason we purchased the machine.
Response from Inogen· Sep 6, 2021
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best Regards, Customer Care Center
