Info1 TurbotaxReviews of info1.turbotax.com

They are a POS company. Their customer service sucks.when my phone was stolen and I lost access to my Gmail address ,I lost my password and all access to my TurboTax account.I spent forever on two different conversations with them and they were no help whatsoever..vIt didn't seem to bother them a bit either. Joseph J Murphy

For the 2024, they removed the return tracking on the top of the screen which is showing you the amount you owe or IRS ower you. The support is horrendous. The company has no provision for bug reporting. Calling a so called expert does not help because they are clueless about the technical detail of the program or the "tax experts" are calling you (per your request) while driving and can't hear you. Will move to the other software.

Terrible, I did my 2024 taxes and my return was accepted on 1/23/25 , I did the 5 days early federal refund and was charged $25 cool. well here it is 1/31/25 still nothing in my account. I called turbo tax the young lady informs me irs not accepting until 1/27 so 5 days after the 27th ok cool, i called turbo tax just to see if my return will be there in my account on 2/1/25 and she tells me no you do not have a credit karma account and i informed her when i signed up for the 5 days early refund it gave me 2 options credit karma or my personal bank account and i went with my bank account, So the representative says oohh really ok give me a minute, So she says now on her end it’s showing my return was rejected, I said no it was accepted, When i first did my return it was rejected on 1/21/25 and 1/22/25 because i needed the pin the irs giving out again smh so i got the pin from them and they accepted the return, She ask in she look at my screen to see what i see that it was accepted because it could be my computer or app she says , I said sure she says no log in from a computer for me , i do and she see what i sees and she says that’s wierd , it normally takes 21 days so 5 days before the 21 days will give you having your return in 16 days i said that’s not what i was told lol smh she said but ima let you go and ima bring this up to them that it’s showing rejected on turbo end. I said no you gonna connect me to someone now and they can fix it now not me hanging up trusting in you. Like yall took $25 for nothing i won’t be using turbo tax again and i advise you all not to as well . Train yall people better to know their work,

I want my $60 back that was fraudulent. Just mail a CD with the program instead of me dealing with AI idiots and a live person who was an idiot. FRAUD!

I just had an abysmal experience with TurboTax. They told me I couldn’t change my payment method for their services, even though I called 5 days business days before it was due. The supervisor Patrick said this detail was in the contract I signed when I selected the method of payment - it wasn’t, and I walked thru the entire contract with him. After he said he also couldn’t see it, he hung up on me. Then I had to wait til the next day to call back. Their other “supervisor” who couldn’t do anything for me told me understands, but there’s nothing she can do. I’m not trying to get out of my payment, I’m trying to change the method of payment. Pretty simple. I’ve never used a service that processes a payment a full business week before it’s due. She references a bunch of emails I got, none of which stated I had a specific deadline to change my payment method. Then this supervisor, Melissa, said that there’s no link she knows of to leave a Google review. Weird, since there’s apparently hundreds of thousands of reviews on their website with over a 4.5 star rating. Also weird, since every other platform like Consumer Affairs & Trust Pilot are literally like a 1 star rating. Stay away from this company. Their customer service is horrible & their leadership team actually doesn’t know anything. Just take a few extra hours and file your taxes yourself, and save $300.

1. We had five 1099's for CD's at one bank. It only downloaded two. A search on Google revealed that this has been a problem for at least 4 years. 2. One of the 1099's had a line 2 entry which shows the amount we paid for early cancellation of a CD. That is a deductible expense against interest income. TurboTax did not pick up the line 2 amount. 3. If you have multiple brokerage accounts at Fidelity it will not download the tax form for the second account. These are just the errors I caught. How many are there?

I have used turbo tax for years but we are done. I will not used them again. Turbo tax online is horrible. The information you input doesn't save, not user friendly plus they are requiring payment AGAIN for what we paid for when we downloaded the program from Amazon. Total rip off

I've done taxes with Turbo and just aggrevation from them. Sometime during April 2023 to March 2024, my Turbo Tax account was hacked and taken over. TurboTax controls the SECURITY of the account. TurboTax told me I had to recover the account by sending copies of my photo ID and other private information. I told them no and sent an identity theft complaint to the Feds and I accused TurboTax of the theft.