Infinite Auto ProtectionReviews of infiniteautoprotection.com

I traded my vehicle in that was covered with their warranty the first week of Feb. I completed all the required paperwork to get a refund for the policy. Didn’t hear anything called back was told my odometer readings didn’t match. They had mixed up my file with someone else’s. I walked them through it she agreed they messed up. Finally after a month got an email with the amount they calculated for the refund and shld rcv it in 12-14 days. 5 weeks later still no refund and all I get is they will pass the message into billing.

I wish I could give them 0 stars!! Never using this company again! I have had my contract for almost a year now and this is my first claim. My car has been in the shop for over a week now and they still have not approved the claim. The inspector went to check my car on Wednesday, it is now Friday and still no update. Without the claim being approved I can not get a rental car and expect to be reimbursed because they only reimburse you once labor has started. Nice to know this is how they treat active duty military members. I have been Ubering to base for over a week now and just losing money. March 23rd Reply: A aftermarket air intake and lowering of the vehicle would not cause the damages the vehicle sustained. It's good for your customers to know you can not afford to fix high end vehicles though and this should be addressed when people inquire about using your company. Isn’t the purpose of an extended warranty to cover any problems that arise no matter how many at a time? That still doesn’t address why it took so long to get authorization for the work to be done or for a rental as authorized by my contract. It ha snow been over a week since I out in to cancel my contract and get a refund and have not heard anything back. This company has lousy customer service!!

What a horrible company! They try to get you to cancel the contract so they don't have to pay. They use the phrase "Pre-Existing" to get try and get out of their paying for a repair. I tried to look up the term in the contract and couldn't find it in the definitions. So even though your vehicle meets the effect date and miles per the contracts declarations page, all they have to say is that the issue was pre-existing. They when you challenge them an extremely rude supervisor (think his name is Keith) calls, claims he's the "end of the end" in the supervisor chain, talks over you, claims you are trying to cheat the company, won't listen to your claim, tells you he is going to cancel the contract, and then rudely hangs up on you. I even asked several times about arbitration and he dodged the question and then hung up. Don't buy their contract! They are not a trustworthy company. Read the other reviews. Yes they have 5 Star reviews which most likely are fake. The sales guy never mentioned effective date and miles. They should have their license pulled!

This warranty sucks

AVOID AT ALL COSTS!!! Worst warranty company ever!! They denied my claim after the inspector they sent made a mistake, and I’ve been battling with them for almost a month, while my car was sitting in the shop waiting for authorization to be worked on. This is BY FAR the worst and most difficult warranty conpany I dealt with, and I can’t even change companies without them flipping the bill for my repair on me so I would have to pay the whole amount out of pocket. And they didn’t even cover all of the cost, only 66%. Second visit, went to a dealership. Cost of an Audi authorized part was $200 and they only wanted to cover half of that because that's what the price is for a cheap Chinese part. Avoid!!!

This is a company everyone should stay away from. I took my car to Infiniti dealer for oil change, the mechanics there noticed problems with Rack and Pinion and some other hoses that needed to be replaced. My policy with Infinite Auto Protection had just kicked in, a few days prior. Based on the contract I had with Infinite Auto Protection, all these issues could be covered. However, their claim department refused to pay for the repairs claiming that all those issues were pre-existing. For your information Infinite Auto Protection, if you sell a policy to owners of used cars with 50,000 + miles, it is highly possible that those cars are going to have pre-existing problems. If you're not willing to address those issues, then don't be in a business of selling Extended Warranties. Long story short, I immediately cancelled by policy with them, currently waiting for my refund. By the way, their cancellation fee is supposed to be $25, however, I was charged $63.89 for mileage pro-rated amount. I had only put less than 500 miles on the car after I purchased my policy.

I signed on with them after reading their great reviews online. Before signing on, I made sure to ask many questions about the coverage and the sales person (Infinite Auto objected to me mentioning his name), was very clear that everything was included. I specifically asked about the electronics because I had heard there were some reliability issues for my particular model. Just over a month later, my car developed a problem with the interface screen that controls temperature, audio, telephone etc. I first contacted the same sales person, who suddenly was unclear about the coverages and referred me off to someone else. The adjusters claimed that the component was categorized under radio control and that the coverage didn’t extent to the radio. When I challenged the sales person on what he had told me, he quickly started back peddling and played dumb. He then sent me a cancellation authorization which included a prorated refund but first I have to sign an agreement to release Infinite Auto Protection from “all causes of action, judgements, claims, or demands etc…”. I continued to challenge the fact that the sales person had assured me that it was included and that was reflected in the policy documentation. I was then transferred to the manager, (Infinite Auto objected to me mentioning his name also). He was very angry with me and said he would sue me if I didn’t accept the cancellation, accusing me of having a pre-existing issue. After checking on their reviews again, I noticed several negative reviews have be deleted, so I wouldn’t trust all those great reviews either. BE WARNED: The sales person is a really nice guy when selling you the policy, but plays ignorant when you need real help.

Have not yet make a claim. I was quoted one price and then charged more. Still waiting for a call back about the charge. Fast to call you to sell an auto protection plan not very fast on call back when you have questions