ImprintReviews of imprint.co

Used the Imprint Crate and Barrel credit card for interest free purchase. Paid it off and Imprint has failed to report the 0 balance for over 60 days. As a result my credit score is negatively impacted for carrying a balance.

Terrible. They make it impossible to contact them

The conversion of the Shell credit card to imprint has been horrible for me. I still haven’t received my new card after several requests. I can’t reach a live person to talk about it. TERRIBLE

No one answers the phone -- the bot says call customer service but NO ONE works there. This is beyond frustrating. Worst experience ever.

My Shell account was switched to Imprint.co I have called repeatedly and am told "verification team" will reach out to me - NEVER HAPPENED. Cannot get into my online account. Going to cancel my card, I don't need lousy service in my life. Someone at Shell should be fired for making the decision of switching to Imprint. This will cost them customers - including me!

Shell should take a closer look at the company they chose to represent them financially. My automatic payment was withdrawn on May 22, 2026, yet my account was sent to collections for non-payment. Their phone system makes things worse. It says I do not have an active account so the A.I. won't put me through to a live person. I cannot reach a live representative. Meanwhile, I can see my account in the Imprint app, confirm the payment was received, and download my statement. Even the chat AI can locate and verify my account, but the phone AI cannot. This is frustrating. If Imprint can take payments, show an active account, and generate statements, there is no excuse for sending it to collections or blocking access to service. Shell chose Imprint to handle this card, so Shell should be held accountable for the customer experience tied to its name. Let's give a hand to Tim Kelly from Sunrise Credit Solutions who stated: In response to your email, this account # 69309844 is for DTV ENABLER, not Shell Elite Mastercard. Thank you. Tim Kelly Client Services .....I emailed him with images of my physical card that says Shell Mastercard Elite with the Shell Emblem....Tim is a genius

I've been a Brooks Brothers customer for more than 40 years. When they thought it would be a good idea to switch from Citi to Imprint, I really didn't think much about it. I haven't worried about credit card balances in quite a few years and always pay my card balance off in full each month. I recently got a notice that Imprint was going to arbitrarily lower my credit limit by 50%. I really wasn't concerned because I rarely use the card except at Brooks Brothers. However, when a credit card company make financial moves that impact a near perfect credit score (832 Fico) by 22 points, I get angry. All Imprint customer service could tell me is that they regularly have internal reviews of accounts and that is why my credit limit was lowered. No explanation, no nothing. I was just supposed to accept it. What this tells me is that they weren't making money off me since I never carry a balance. I immediately canceled the card (out of principle) and will likely get another ding on my Fico score. I also called Brooks Brothers and let them know they have lost a 40 year customer mainly because they opted to turn over their credit card operations to a start-up that is run by a bunch of 30-something finance bros.

Nonexistent service…