Imperium JewelryReviews of imperiumjewelry.com

No tracking number. No response from customer service. No delivery. Did I just get scammed?

i placed an order 6-6th mostly becasue of the website stating the quick turn around and delivery. 6-7th i sent a chat - as it states they respond within a few minutes - i am yet to get any kind of reply. no phone number to call - no way to check order status on website - i was hoping the positive reviews were more accurate than the negative ones but i am second guessing myself now. of course money was taken out of my account asap. i will contact BBB if i do not have a response by EOBD today

I purchased 4 necklaces and returned one. I have not received my refund for the returned merchandise. I've sent emails after email with no response

This must be a total scam! I ordered a chain on May 10, 2024, never received the item. Paid it in full. They provided me a bogus USPS Tracking Code. No customer service number , and they don’t respond to emails. Crooks!

Never again will I order anything here. You'll never receive it

Ordered and received products that did not fit correctly. I was assured I would get a refund. They have now had my returned products for over a week and I still have no update on my refund. Definitely feel like I've been scammed out of my money. Do not recommend this experience

Wrong item was sent, box was damaged . Surprise duty was charged upon delivery. Tried to return and waited weeks without an answer. Finally someone responded that the correct item would be mailed. Asked if duty would be charged again and they said it was out of their control once it left the country. Told them not to send it and perhaps a store credit could be issued to use at a later time . No answer yet again.

I returned a necklace on January 17th that I had purchased with affirm. It is 2 days away from being a month since my return and they have yet to process the return!! I have reached out through their website and have not heard anything! And I call them and just get voicemail! I am fuming mad! 😡 I’d be careful ordering from these people!!