Hyperice Reviews | Read Customer Reviews of hyperice.com

Hyperice Reviews | Read Customer Reviews of hyperice.com

Hyperice reviews

Showing 96 reviews with 1 star · Clear filters

Kein N.
Posted Aug 6, 2025
Firmen die per Mail nicht erreichbar…
Firmen die per Mail nicht erreichbar sind und einem mit Werbung vollmüllen, sind mir suspekt.
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Ben
Posted Aug 4, 2025
Horrible experience
Horrible experience. I ordered $2,400 worth of products (which were all meant to be in stock) only to be waiting for them 8 weeks later. They still haven't even shipped. Customer service is atrocious - they just ignore emails. Twice I was brushed off with a “it’s shipping next Monday”. It’s now been 3 weeks from the last said “next Monday”. Be warned, I don’t think they hold stock. They will take your money and hold it while they wait for orders. Very shady.
Response from Hyperice· Sep 10, 2025
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice. Please don't hesitate to ever reach out directly to our HypeCare support team as we are always here to help: [email protected]
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Brianna A.
Posted Jul 7, 2025
Ordered on 23/05 and nearly 7 weeks…
Ordered on 23/05 and nearly 7 weeks have passed and have not received my order! When emailing, they have suggested they are fulfilling orders… but waiting nearly 2 months after paying a very large amount plus shipment has been very disappointing. I bloody hope they’re good!
Response from Hyperice· Sep 11, 2025
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
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Aud Y A.
Posted May 28, 2025
“Extremely Poor Service and Communication from Hyperice Australia”
I placed an order with Hyperice Australia in April 2025 and was told the product was out of stock, with dispatch expected in early May. Since then, I’ve received no shipping update, no tracking, and no follow-up — despite sending multiple emails over several weeks. The only reply I received was on 6 May, promising shipping “next week.” It’s now nearly the end of May, and there’s still no sign of the product or any explanation. I’ve now lodged a payment dispute due to the complete lack of action or support. What makes this worse is that there’s no alternative retailer — so when Hyperice Australia fails to deliver, customers are left with no recourse other than chasing refunds or escalating disputes. For a brand associated with elite recovery and performance, this is shockingly unprofessional. I would not recommend purchasing from Hyperice Australia unless they radically improve their customer service and fulfilment.
Response from Hyperice· Sep 11, 2025
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
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Corey R.
Posted Apr 17, 2025
Worst customer service and excuses
They launch a pre order for a $2000 top of the range product only to take all our money and delays mean the product lands a month late. I could live with this because it’s not their fault but then they sit on the product for a week telling me it’s shipped then two more weeks of excuses then finally they said it shipped only to find out it actually went 4 days later and they sent it regular post meaning it’s now another week and a half delay, the customer service team couldn’t care any less or be any less unhelpful.
Response from Hyperice· Sep 11, 2025
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
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Lisa
Posted Apr 14, 2025
Hypervolt 2 died and co customer support
I purchased the Hypervolt 2. It worked well for almost a year and then the front piece disassembled. I have tried multiple times to contact this company via email, web chat and phone and have had no response. It worked well before it broke but I have not been able to file a warranty claim and the customer support so far is non existent.
Response from Hyperice· Sep 12, 2025
Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and apologize for this experience and inform you of the efforts and extensive work we have been putting in to improve our overall customer support and hope that we can earn your trust back in the brand. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
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Ange
Posted Apr 8, 2025
Absolutely terrible with communication
Absolutely terrible with communication. Ordered my boots 25th feb and after 10 days the date was pushed back twice and was told they were to be shipped last week. I contacted them last week with no response. I have emailed them daily for the last 7 days for an update and still no response I was prepared to wait the “3 weeks” they said then the extra one and now no response is just crap
Response from Hyperice· Sep 11, 2025
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
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Matt
Posted Apr 7, 2025
Do not buy from Hyperice
Really disappointed with these guys. I placed an order over two weeks ago, and had to reach out to them myself only to find out I would have to wait an extra week for my order to be sent. Well, that week has now passed and my order is still " being processed". Three email have now gone unattended. Unimpressed and disappointed with the lack of care Hyperice has for a customer
Response from Hyperice· Sep 11, 2025
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
Report