HuntingtonReviews of huntington.com

Plenty of hidden fees and incompetent customer service that relies on reading a script. When you try to dispute hidden fees, then claim they are fully justified. I'm closing my account immediately after this interaction.

They tell me one thing that I can use my debit card or write checks. And then I tried to pay a bill only to find out I don’t have any money in my account. I have bills to pay. This is crap! Everything has to be processed. Well process this ! I am pulling all my money out.

I opened a new account online - ordered cute checks from Costco and was waiting for my debit card to arrive in the mail. The ONLY way I could bank via Huntington in the meantime was online. I transferred $$ from another bank into my new Huntington account and later decided to pay a bill electronically with some of that money. The bill pay triggered some sort of fraud alert, which I was not informed about, and the payment was not made. I didn't know anything was wrong until I tried the next day to check my balance via the mobile app and then online via my computer only to find I was totally locked out. After wasting an hour setting new passwords, using different computers/phones, etc., I finally called customer service. I was told the only way I could unlock my account would be to visit a local branch in person and present my ID. This was a real pain, as the nearest branch is in a town more than 20 minutes away. But I dutifully drove there to present my ID... and close the account! The teller was very pleasant, and I was shocked that he gave me my entire balance in cash, which seemed pretty weird considering the bank wouldn't let me pay my bills electronically with that same money. I received my shiny new debit card in the mail about 3 hours after I closed my account. I guess my checks will show up in a couple days. So, I'm not getting the $400 advertised bonus for opening a new Huntington checking account, plus I wasted about $20 on worthless checks and $6 on gas for my round trip to the local branch. Dealing with Huntington was a total waste of my time and money!

I have been with Huntington for over 12 years. They used to be kind of a lighthouse for banks but now they just seem less than average and customer service is really slacking at the 800#. I called today to see if I could get a Debit card for, my son that is 12 yrs. old, savings account. I had a call back set up for 10am this morning and they did call on time. The lady's accent was extremely thick but managed through it. So, as I thought she was ordering it and put me on hold for a long period of time. I went ahead and called in from my work phone and got right to a CSR again really strong accent. And there was a lot of excuse me, repeat that on my part because I could not understand him. CSR use to be American what happened. So anyways again trying to order debit card for my son. I verified everything they asked, and they wanted to send me text verification code and I'm like so what's protocol if I don't have cell?? I said not everyone has a cell or knows how to use it. I am a property manager and not all my tents have cell phones or know how to check text. I said can you send it to my email. I'm just so sick of every business expecting people to be reliant on cell phones. He said no I would have to go into a branch. So, I said fine send me the code. I verified and he said can I put you on hold to order ATM card. I said excuse me I need a debit card so he can order things with card. He says that's what I meant. Ok. He gets back on the phone and says he could not do a debit card for a minor I said OK then put it in my name. I need a card for the account I am not always available to transfer money to my account for him to use my card. I was put on hold again; he gets back on the line and says I will have to visit a branch to get a card. I said I need to speak to a supervisor he transferred me over and I asked can you see who I spoke to today she said yes, I have 1 call logged and I said no I have spoken to 2 people how are my calls not logged. No excuse or reason. I said Well call one was disconnected with me sitting on hold for over 20 min and she neither got back on the line nor called back I then said I'm disappointed in service I have less reasons to stay with Huntington. I said you do not have a branch in my area. I said there is an ATM but I found that after I had to open another bank account in my town. The ATM location doesn't even show on their location map. I said why is there an issue with me getting a debit card for my son's savings account she proceeds to tell me they only issue ATM cards for savings account. My reply well both of the CSR I spoke to today said otherwise. I said the CSR that just transferred me to you said I would just have to go to a branch. I said so why do they not know this. She said they do. Well again obviously they do not. I asked why the insist on sending text message and why can't I opt in for emails for verification codes. She said it's a safety feature, I feel otherwise. If I have to call type in ss# verify debit card code, why do you need a verification code sent to my cell and not to my email if I have already verified who I am also verify phone number and address that's on account to order card. She said we only do it or certain things like ordering new cards. I said but I can order a replacement card on-line with no extra verification. She said on-line account is password protected I said so is my email. Then I asked why the money transfer from bank to bank was taking 5 days she said it takes 3 days. I said I put in transfer yester the 10th and it said it would complete on the 15th. So, she replies it takes 3 business days. I then ask so why is it Huntington is falling behind. My Chase account even on weekends can-do real-time bank to bank transfers that second no wait. My work hours are longer than the bank hours so again since there is not one in my area me taking my lunch to go is going to cause me to run over lu allowed time and lose pay. They need to change protocol and they need to adjust to people that do not have access to a branch. I mean they have a location map so they can verify themselves when a branch is not convenient. The phone CSR no longer make sure you are pleased with service, or they have completed request somehow, they are not even logging calls I don't feel safe with that. So, someone can get in my account and leave no trail. not cool. They don't even have the basic knowledge that you cannot order a debit card for a savings account and the accents are so thick you cannot understand what they are saying. I do not have issues when I go in the branch but that is not often because again my work hours make it hard to make it there. They need changes IMMEDIATLY. and again, every correspondence I have had with them over the phone lately has just left me disappointed. Oh, and I had another issue with them not seeing I had even ordered a new replacement card but yet I received an email that my card was on the way that's another review

I remember when Huntington bank was TCF and Chemical bank and NEVER once had any issues. However, I recently relocated back up north and began banking with Huntington and not once, but TWICE the ATM took my money and didn’t deposit it. 🤦‍♀️ I had to file a report and they said the people who collect the money only come once a week so I had to wait over 13 days total just for them to give me a “temporary credit” for the deposit. Of course after counting the money it showed that they had extra which was the exact amount the machine took from me ($1,200 THAT time…which was upsetting for several reasons but mainly bc it made me late on bills). Sometime later, they closed my account down out of LITERALLY NOWHERE, and I called SO many times and spoke to several people in different departments and NO ONE could explain to me why my account was closed. They said they would mail the check with my remaining balance and it NEVER ARRIVED! After going to a completely different town, I was able to sit down with a lady at that location and she did some digging and finally got me some answers. (Not that they made any sense) My husband had somehow been made the primary account holder (even though I opened the account and added him on as a joint account holder when we got married). She told us they closed the account because they don’t do business with people who sell tobacco in their stores. FIRST OF ALL, MY bank account was never used for ANY company expenses, so why would that even matter what is sold in the store we own, and second of all we bank with a completely different bank for Business checking. Luckily the lady was able to put a stop payment on the check that was “lost” BUT my husband had to take off work because the check HAD to be written in his name bc someone (never found out who or how) made him the primary account holder. 😑 I have never been told I couldn’t bank with ANY bank ever again, but apparently now I can no longer go to them for banking services… nor would I! All around horrible pain to deal with and not worth the headache. 🤦‍♀️

I opened a small business checking account online and understood as long as I had a personal checking account in good understanding, any monthly fee would be waived. Once the review was done and I received an email that I had the elite business checking account with a $40 monthly maintenance fee, I immediately called up. Turns out I have to maintain a $50,000 balance in my personal checking account — which will never happen — In order to have the monthly fee waived. I don’t even have any income that will be going into the account anytime soon and to start out it would definitely be $2500 or less and maybe eventually $10,000 or less. It’s been over three weeks and I never received my debit card. I called over a week ago. They couldn’t help me over the phone because I don’t have a checking account number because I never got anything with a checking account number on it from the bank. They said once I got my checking account number I could call customer service and they could either close out my business checking account for me or take it down to the basic level account where I wouldn’t get a monthly fee. This morning I called to report that I still had not received my debit account and that I just wanted to close the bank account because this is proving to be too much of a hassle, and was told they can’t do it over the phone and that I can visit any local branch where they can do it for me. I drove down to the Belleville Road branch and was told by the teller that she cannot close the business checking account and that I would have to schedule an appointment with their manager, and that the earliest was next Wednesday. I made an appointment to go in on my day off next Friday, wasting more of my time. In the meantime, I got in the car and called the other local branch on Huron River Drive to see if they might be able to take me today or sooner than next Friday, and the person who answered the phone told me they were extremely busy and that I would have to schedule an appointment with the manager and that he wasn’t able to do it right then because they were very busy. So I gave him my number to have the manager call me back and he said he could take down the number, but he would probably forget to call me back and I should just keep trying. Customer service not so much. Wishing I had never opened the business checking account. The personal accounts that myself, and my kids own have been running along smoothly, but I’m half tempted to pull everything out. This is not how things went when I once worked at a bank. The manager was always on duty, first come, first serve.

I am writing this review to express my profound disappointment and frustration with the discriminatory practices and disrespectful treatment I experienced at this branch. As a Black customer, I was appalled by the blatant discrimination and lack of respect shown by the bank's staff (the Indian manager and chubby blonde). During my recent visits to the bank, It was clear that my race influenced the way I was approached and served. The staff displayed a disturbing lack of professionalism and courtesy, making me feel unwelcome and undervalued as a customer. I witnessed and experienced prolonged wait times, unnecessary scrutiny, and outright dismissive attitudes from them. It was evident that Black customers were not given the same level of service and respect as others, which is unacceptable and deeply troubling. In one particular incident, I was subjected to unwarranted questioning and treated with suspicion when attempting to conduct a routine transaction. This level of disrespect and prejudice is not only unprofessional but also a direct violation of basic human rights and dignity. Discrimination in any form is intolerable, and it is disheartening to see such behavior from an institution that should uphold principles of equality and fairness. No customer should ever feel marginalized or mistreated based on their race or ethnicity. I strongly urge the bank to address these discriminatory practices and take immediate action to train their staff on diversity, equity, and inclusion. It is crucial for the bank to foster an environment where all customers are treated with the respect and dignity they deserve. Until significant changes are made, I cannot, in good conscience, recommend this bank to anyone. I hope that my review serves as a wake-up call for the bank to reflect on their practices and make the necessary improvements to ensure equal and fair treatment for all customers.

Got rid of everything that got me to open an account with them, seems like a scam they pull just to get people to open accounts.