Hubble ContactsReviews of hubblecontacts.com

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3.4

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8,157 reviews

Hubble Contacts3.4Average

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About Hubble Contacts

Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.

Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.

Also known as: hubblecontacts.com
Website: hubblecontacts.com
Category: Vision & Hearing
Listed on Rated Honest: 2026

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About Hubble Contacts

Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.

Also known as: hubblecontacts.com
Website: hubblecontacts.com
Category: Vision & Hearing
Listed on Rated Honest: 2026

Kate R.

Posted Feb 9, 2021

Great product, horrible customer service

Fantastic product, abysmal customer service. I decided to try Hubble in November of last year. I really liked the product, but I am unable to afford a contact lens subscription at the moment, so I decided to not continue the subscription. *Side note* it's extremely difficult and confusing to cancel your subscription with Hubble. Thinking that I was no longer subscribed, I was charged the monthly fee in December. I contacted Hubble through email, and they were able to cancel my subscription and refund me for the lenses with the instructions to return the lenses to Hubble once I got them. I never received them, so I reached out again to Hubble and was told that the lenses were never actually shipped to me, so I was all set. I am now, again, under the impression that my subscription had been cancelled. This morning, I received yet another monthly charge from Hubble, over-drafting my account. I reach out to Hubble YET again and am told that if I have seen a charge go through, it's impossible for them to cancel the order and refund me the money (even though this is the exact action they took last time) So because of a mistake on their end (twice), I am now having to pay $80 ($40 for contacts and $40 for an overdraft fee) that I don't have for contacts that I don't want. I emailed back trying to explain the situation and pretty much beg for a refund (which is moot anyway because I have to use that money to pay the overdraft fee) and was told that yes, there is no possible way for a refund even though it was their mistake. The contacts are comfy and honestly inexpensive. It's a great product, and I would be a returning customer if I wasn't out of work, but I would expect Hubble to be a little more understanding (especially in the middle of a pandemic when people are losing their jobs left and right, and having to go on unemployment and food stamps to survive) about a situation like this. This issue should have been looked into more thoroughly because it is indeed a mistake that they made. This all feels extremely unfair. Extremely disappointed in this company.

Response from Hubble Contacts· Feb 14, 2021

Hi Kate, Thank you for taking the time to leave this review. I’m glad that the lenses and it's pricing is working out for you, but we’re so sorry to hear of your less than satisfactory experience with our team and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please contact us at [email protected] with the subject line "ATTN: Trustpilot" when convenient to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Best, Roxanne