Hubble ContactsReviews of hubblecontacts.com

Response from Hubble Contacts· Dec 20, 2018

Hi MK, Thank you so much for taking the time to leave this review. It looks like the comment you left is a super great one, and we're so happy to hear it! If it's not too much of an inconvenience for you, we would SO appreciate if you could change your star rating to reflect your experience. If you have any questions about how to do this, please send me an email at [email protected], and I can send over more information. Again, thank you so much for the feedback! Best, Vanessa

Response from Hubble Contacts· Dec 20, 2018

Hi Matt, Thank you for taking the time to leave this review. I'm sorry to hear that you have not been happy with your Hubble experience. I've had a chance to look into your communication with our team, and I can see that you have reached out via email several times since August. Each time, our team has provided you with instructions for how to cancel your subscription, and even though you have responded to their emails, you have not called our cancellation line yet. If you have any questions about our cancellation policy, please feel free to visit our website to view the Terms of Service, which you agreed to at checkout! Best, Vanessa

Response from Hubble Contacts· Dec 20, 2018

Hi Yuko, Thank you for taking the time to leave this review. I'm so sorry to hear that you were not happy with your Hubble experience. I've had a chance to review your phone call with our team, and I've escalated it to a supervisor on our customer service team. You should hear from them shortly with more information. Best, Vanessa

Response from Hubble Contacts· Dec 20, 2018

Hi Em, Thank you for taking the time to leave this review. I'm sorry to hear that you are dissatisfied with your Hubble experience, and we appreciate the feedback you've left here. I've had a chance to look into your account and your communications with our customer service team, and I can see that the orders you claimed to be arriving late were still within our delivery timeframe, which is 5-10 business days from when you are charged for the order. I understand that your September order seemed to be stuck in transit when you contacted us, so we issued a free replacement. Because the original order was still within the timeframe of 5-10 business days, we needed to charge you for the shipping upgrade, since you requested the upgrade. Normally, we are not permitted upgrade shipping on a replacement order in this situation. As far as the monthly charge increase, you should have received an email notification to let you know about the change in price. If you have any questions about your subscription, please reach out to our customer service team, who will be more than happy to assist! Best, Vanessa

Response from Hubble Contacts· Dec 11, 2018

Hi Marianne, Thank you for taking the time to leave this review. I'm so sorry to hear that you did not receive any lenses. I can see that you contacted our team to cancel your subscription, however, you did not tell them that your order never arrived. We would have been more than happy to replace it for you, if you'd let us know! Please send an email to [email protected] if you have any further questions or concerns, or if you would like us to send out a replacement for the order that never arrived to you. Best, Vanessa

Response from Hubble Contacts· May 17, 2019

Hi Rachel, Thank you for taking the time to leave this review. I'm so sorry to hear that the lenses have not worked out for you. I can see that you called us to cancel your subscription on September 13, however the charge in question was made on September 1, and these lenses were already en route to you. If you have returned this order, or if you have any questions or concerns, please reach out to me at [email protected] with the subject line "ATTN: Trust Pilot" Best, Vanessa

Response from Hubble Contacts· Dec 11, 2018

Hi Lauren, Thank you for taking the time to leave this review. I'm so sorry to hear that your Hubble experience has been frustrating. I was able to look into your account, and I can see that on October 17, we issued a refund for the order that you returned. If you have any additional questions or concerns, please feel free to send an email to [email protected] and my team will get back to you ASAP. Best, Vanessa