Hubble ContactsReviews of hubblecontacts.com

Response from Hubble Contacts· Jul 4, 2022

Hi Jodie, Thank you for taking the time to leave this review. I'm sorry if you had issues reaching out to the our customer service line to cancel yur subcription but don't worry I'll help you get everything situated. Can you please email us at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thanks, Kathlene

Response from Hubble Contacts· Jul 2, 2022

Hi Charlotte, We thank you for taking the time to give us this feedback. Feedbacks are very important for our business so we can provide better service to our customers. Truly sorry to hear that you had a rough time dealing with our customer service and we apologize for any inconvenience this may have caused you. We’d like to look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and our team will get back to you ASAP. All the best, John

Response from Hubble Contacts· Jun 29, 2022

Hi Cristie, Thank you for sharing your experience with us; we appreciate every form of feedback. We completely understand how you must feel while waiting for your order to be shipped out, and we're sorry about that. Sometimes, the first order takes a bit longer since we still need to reach out to your eye care provider for approval before shipping it, but after that, subscription boxes should not lead to any lapses in your lens supply since they are already expected. We have checked into this and confirmed that the order has shipped. Please reach out if you have any further questions or concerns by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot". Have a good day! Warm regards, Judee

Response from Hubble Contacts· Jun 27, 2022

Hi, Nicky, We appreciate your time in providing feedback. We apologize for the confusion regarding your subscription. As per checking, on October 9, 2021, we sent you an email asking whether you would want to resume your subscription and receive 50% off your next 30 pairs of contact lenses. You consented by responding Yes to that email. Before canceling a customer's subscription at their request, we provide them with several alternatives for managing their subscription so that they can continue to get their contact lens shipment whenever they choose, which we did offer when you e-mailed us to cancel your subscription on March 2, 2022. We also use credit card updater services. American Express, Mastercard, Visa and Discover all offer services that help merchants keep their customers’ credit card information current. These services provide merchants with updated information, for customers whose accounts have new credit card numbers or updated expiration dates. Hence, we are able to process your order and ship out the package to the address we have on file. Please reach out if you have any further questions or concerns by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot". Have a good day! All the best, Judee

Response from Hubble Contacts· Jun 22, 2022

Bonjour et merci de nous avoir contactés ici. Nous sommes désolés pour le retard du colis et que vous ne puissiez pas nous joindre. Nous voulons vous expliquer tout cela, mais nous n'avons pas suffisamment d'informations pour vous contacter, alors si vous pouviez nous envoyer un e-mail à [email protected] avec comme objet "ATTN TRUSTPILOT URGENT", un de nos agents vous rappellera dans les plus brefs délais. Merci beaucoup pour votre compréhension, nous voulons vous aider à améliorer votre expérience avec nous !

Response from Hubble Contacts· Jun 19, 2022

Hello, there! We appreciate your time in providing feedback. We apologize if you were unaware of our subscription. Hubble has always been a subscription service, and this information is available on our website before, during, and after the purchase. We also use credit card updater services. American Express, Mastercard, Visa and Discover all offer services that help merchants keep their customers’ credit card information current. These services provide merchants with updated information, for customers whose accounts have new credit card numbers or updated expiration dates. Hence, we are able to process your order and ship out the package to the address we have on file. Please do not hesitate to contact us if there is anything we can do to assist you. You can always reach out to us via email at [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP so we can further assist you with this concern. All the best, Judee

Response from Hubble Contacts· Jun 10, 2022

Hallo Rolf, vielen Dank für dein erneutes Feedback. Wir werden uns die bisherige Korrespondenz nochmals begutachten und dir direkt eine Email schicken, sobald wir zu einer Lösung gekommen sind.

Response from Hubble Contacts· Jun 8, 2022

Hello! Thank you for taking the time to leave this review! I'm so sorry for having issues cancelling your subcription and I would like to look into this and get everything situated. Can you please send us an email at [email protected] with subject line ATTN:TRUSTPILOT Best, Kathlene