Average
8,157 reviews
Hubble ContactsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
Showing 531 reviews with 2 stars · Clear filters
June
Posted
Too many way delayed deliveries and a very high lens fail rate. Not worth staying with the cheap option when you end up with countless mismatched pairs. I swear they do it on purpose that it’s always the same lens that fails. I’m pretty much done with them.
LL
Posted
Decent price (but could find less expensive for the quality), variable quality. I often have to toss contacts away after being in my eye for only a few minutes as regardless of whether I re-wash or re-position, they cause eye pain. The convenience is why I chose to go with them, and they are convenient, however I am going to move to another company and simply set up an automatic purchase/delivery plan.
April
Posted
Most of the contacts have rips in them before you even take them out of the packaging.
Response from Hubble Contacts· Apr 14, 2020
Hi April, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses are not quite meeting your standards, as far as quality goes. If you're having problems with your lenses, please reach out to our team at [email protected] and we'll connect you with our quality team. Thanks! Best, Samantha
Alyssa
Posted
super hard to cancel subscription. can only wear for a few hours before my eyes are super dry.
Response from Hubble Contacts· Apr 14, 2020
Hi Alyssa, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some issues with our lenses and with canceling your subscription. I am going to send you an email where I can help you with this further. Thanks! Best, Samantha
Renee
Posted
Dry my eyes out, and hard to cancel subscription
Response from Hubble Contacts· Mar 19, 2020
Hi Renee, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses feel dry on your eyes and you have had some trouble canceling your subscription. I’d reached out from email to chat about your experience and see what I can do to help. Thanks! Best, Samantha
Lydia
Posted
I really do not like these contacts. They just dont feel "right", as compared with other dailies. They are dry and uncomfortable. They sometimes just pop out. I love the Hubble brand/idea. The subscription-style is awesome and the packaging is fun and cute. I only wish they were delivering a higher quality product.
Response from Hubble Contacts· Feb 19, 2020
Hi Lydia, Thank you for taking the time to leave this review. I'm glad to hear the subscription service is working out for you, but it's important that your contact lenses are all in good quality. If you're having problems with your lenses, please reach out to our team at [email protected] with the subject line "ATTN: Trust Pilot" and we'll connect you with our quality team. Thanks! Best, Samantha
Av
Posted
They are hard and don't sit very nice
Response from Hubble Contacts· Feb 21, 2020
Hi Alana, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. If you haven't already, please be sure to cancel your subscription to avoid upcoming charges and deliveries. If you have any questions or concerns, please feel free to reach out to us at [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
Tess
Posted
The delivery service was always on time and had no issues there. The service is convenient... However, the quality of contacts is atrocious. Some days I would have to change my contacts into a new pair halfway through the day because they dried out my eyes so badly. With my previous brands I could wear them all day without dryness. I also found they were very hard to tell if they were inside out and there is no writing to help identify.
Response from Hubble Contacts· Feb 13, 2020
Hi Tess, Thank you for taking the time to leave this review. I’m happy to hear your deliveries have been arriving on time and that you're enjoying the ease and convenience of our subscription. It's important that your contact lenses are comfortable 100% of the time. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, we suggest speaking to your eye care professional about it. Our new produce lenses have printed HUB on them to let customers know when the lenses are inside out (when they can read it as HUB, the lenses are facing the correct direction and can be inserted). If your lenses have no HUB print, just put the lens on the tip of your finger and hold it up to the light. If the edges flare out, it's inside out. Best, Samantha
