Average
343 reviews
The Home Service ClubHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Our focus on home warranty service has allowed us to build a strong network of pre screened service contractors. We have worked hard to become and industry leader and innovator in the field of home warranty service. We are available online 24/7 and by phone (during business hours) to take service requests from our customers across 49 states. Here at The Home Service Club, we pride ourselves on our superior customer service.
The Home Service Club (hscwarranty.com) has 343 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
Showing 128 reviews with 1 star · Clear filters
Jennifer B.
Posted
I have been trying to get a leaking toilet fixed for 2 1/2 months with this company. Started October 14. The first plumber just took my money, had the work approved, and never showed back up. So I’ve had to start with a second company. Who now a month later has still not even been out to diagnose the issue. If I have the claim reassigned again, it’s probably gonna take another month. Do not use this company.
David U.
Posted
I called HSC regarding a leaking hot water heater. No plumbers responded to HSC’s network so I hired a plumber who reported to the claim department that the water heater was leaking and needed replacing. Water heaters die due to leaking after a period of time, but the claim was denied due to RUST AND CORROSION. Remember that term. It’s buried in the contract you sign, but don’t see until after signing up. The important coverage details are purposely left out on the home web page. DON’T BUY A CONTRACT WITH THIS COMPANY!
Joyce F.
Posted
We have had this contract since April, 2022. In July, our hot water heater went out and it took from July 6th to July 27 to get the part and because it was summer we just dealt with no hot water at the time. We never got reimbursed for the part. Now 5 months later our hot water heater went out again. I put in a claim on Sunday night, December 4th and as of today, December 7, they haven’t contacted us with a contractor. I have called and spoke with Mario, Vic and Alexander and they tell me it takes 24 - 48 hours to get a contractor. Mario said I should have one in 4-6 hours. IT IS WINTER AND WE HAVE NO HOT WATER SINCE SUNDAY? I then asked Vic on Tuesday if we could get our own contractor and be reimbursed and he said yes. We did and Alexander said we need to have our plumber submit an invoice with his diagnosis then they would decide whether to replace or fix. In order to do all this our plumber would need to make 2 trips and he couldn’t get back to repair or replace for another week and WE STILL WOULDNT HAVE HOT WATER FOR ANOTHER FEW DAYS? My husband said forget it and we went today, bought a new hot water heater and he, with a little of my help, installed it and we had hot water by 5 pm today. My husband is 77 years old and got it done for almost $800.00. The plumber would have been $800.00 to repair or $2,335.00 to replace it. And we still wouldn’t have a contractor from Home Service Club tonight if we had listened to them. It would take about 30 days to be reimbursed. We have CANCELLED our Contract with them after I spoke first with Karen, then Nelson, then Courthon(sp??) and he said we would get a refund of $125.00 when I asked for a reimbursement of our $776.36, but that is out of the question. They should reimburse us for our cost because they couldn’t get a contractor out to diagnose our problem after 3 days of waiting. This company should be shut down immediately. I will report them to the BBB and I don’t know how to get a class action suit against them but I sure wish someone would. I will tell everyone I know to never do business with this ridiculous company!!!
Madeline M.
Posted
Stay away from them Whoever is writing a 5 star review is some fake friend.. they have no service period and will deny everything It is a scam Contacts barely speech English They could not even find a plumber It is said because their tech are not paid I wrote to better business bureau as many others have The company is terrible Stay away
LC
Posted
Crooked, Unscrupulous Home Service Club! I took out and paid upfront for a service warranty for the year in August 2022. In Oct I made a service request and was told that a technician would come out to my residence. I waited. Days turned into weeks, no response and no technician. I called Home Service Club and they told me they were still looking for a technician for my Heating/Cooling system. I got an email saying a technician was coming on 11/4/22 between 3pm and 8pm. It was a no-call, no-show. I called Home Service Club and requested my account be closed and my money be refunded. The asked for a little more time because they were working on my case. Again, I waited. Nothing happened after a whole week. I called again and requested my account be closed and my money refunded. A male representative assured me he closed my account and processed my refund; and would send me a confirmation email. No email came so about three days later, I followed up only to find out that my account was still opened and no refund was processed. I spoke with a female supervisor on or about 11/21/22 and requested my 100% refund because all they did was lied, deceived, and dishonored their service agreement. She refused to give me my 100% refund. I told her the company did nothing for me and therefore did not deserve any of my money. There are very many complaint out there about Home Service Club and I only found out after the fact. But I am trying to prevent other unsuspecting consumers like myself from falling victim of unscrupulous companies like Home Service Club. I will be filing a complaint with the Attorney General's Office, the Consumer Financial Protection Bureau, and various other Complaints Boards to protect hard working Americans from being ripped off. I wonder how is it a Class Action Law Suit has not yet been filed again Home Service Club?
Mike
Posted
Everyone writing a 1 star review is 100% correct . What they do should be illegal this is America not a 3rd world country . They should be thrown in jail for lying and stealing peoples money . See you in court low life’s
T F.
Posted
They are con artists, when I bought the service they said they would cover everything on the list. I never received a contract. My well pump was on the list and my pressure tank failed so I called them and they sent a repairman out and it cost $65.00. I received a email that said per my contract the tank was not covered and knew that when they sent the repairman out. Remember I never received a contract. Still no contract I reviewed their sample contract and quickly saw that a major repair was the only thing covered. I canceled the contract.
Jacob W.
Posted
They are con artists that will do everything in their power to not cover anything listed in your contract. Not to mention it takes them weeks to assign a technician to your home, their reimbursement option doesn't make sense, and their policies yield no results other than making you pay full price with no coverage.
