HotgiftingReviews of hotgifting.com

Very long delivery - ordered 8th Dec 2024 and finally arrived today 17 January 2025 after much chasing it up. I had even paid for that VIP Service option for quicker service! The product is different to the one I originally picked and is very very poor replica of the product it is meant to match. Very disappointed with the whole process. Wasted time and money!!

The resin lamp I received had a visible defect, and additionally, the resin was very milky. It did not match the brilliant appearance that is pictured on their website. It took at least five attempts to convince customer service to accept my return. However, they expected me to pay for return shipping to China (~$30) - even though their website states “ return shipping cost covered by us for damaged goods”. I gave up and disputed the entire transaction through my credit card.

I ordered a gift for my husband on the 8th of December. It said it was supposed to be shipped on the 12. I paid for the express shipping which was 35 dollars. I have still not received my order.... when contacting this "company" they tell me it's already shipped and would I like 10 us dollars back. I will be contacting my bank today and disputing the charges as this is a fraudulent company that takes your money and will not refund. DO NOT ORDER FROM THIS PLACE.

The item was ordered over 30 days ago and was never shipped. The company took our money and still have not shipped the product. Then when I asked to cancel the order, they sent the fake verbiage below: Hello, Sorry to bother you. After checking, your order is in urgent production. Please give us some time and we will try our best to ship it soon. Once your order is completed and shipped, we will inform you of the tracking number. Would you please wait a few more days and cancel the dispute? Hello, Sorry for this. If you want to cancel the order, please view the Cancellation Policy: 1. Order cancellation in 24 hours is free of charge. Beyond this time, restocking/processing fees will apply to cancellations even though the order has not been shipped out. 2. Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. 3. Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. 4. Once your order has been shipped, it can no longer be canceled. Or we can compensate you for the 10% costs. Would you be willing to wait another week and keep the product? On Wed, Dec 25, 2024 at From: Hotgifting.com Customer Hi, We understand that you may need to cancel your order due to the delay, but we want to suggest that you consider keeping your order for a future holiday. Our products are perfect for a variety of occasions, and we would be happy to help you find the perfect gift for your loved ones. Additionally, we can offer you a 10% partial refund as a gesture of goodwill to wait a week. Do you accept it? Do not order! It's a Scam!

I ORDERED MONTHS AGO AND THEY NEVER SENT PRODUCT! They stole my money and will not refund! They LIE over and over! SCAM! Don’t think about buying from them! Be careful!

hotgifting.com is scam, they don't have products. They get your money and disappear

Item took 5 weeks to arrive. Poorly packaged. Acrylic is scratched, plug is bent, plastic in line switch is damaged (crushed from shipping in a plastic bag). It didn't work. No returns or refunds at this writing. I found another 5V power plug and found the light was not working (broken wire). I fixed that only to see that it's one color LED(white), not the 16 colors advertised.

WARNING: DO NOT BUY FROM THIS SELLER! Received a low quality product, nothing like what is pictured. Ordered the largest size at significant cost, received incorrect sizing. Item arrived missing the remote control and doesn’t perform as shown. SELLER demands return of item before issuing refunds, at almost the same cost of the item itself it leaves you significantly of pocket. This, despite their policy wording that specifies return at no cost if item supplied is incorrect.