Honey Play Box®Reviews of honeyplaybox.com

Response from Honey Play Box®· Mar 26, 2024

Dear Roberto, Thank you for your valuable feedback. We sincerely regret any inconvenience caused. Our customer service staff has replied to each of your emails, if you have not received the email, you may check if the email is categorized as spam. We have received your feedback on the product, can you please provide me with a short video of you attempting to turn it on? Please ensure to hold down the on button for 5 seconds as that's how long it can take to activate the battery.   We require a video to review to fulfill our warranty policy.   We truly appreciate your understanding and patience as we work to resolve this matter. Best Regards HoneyPlayBox Customer Service Center

Response from Honey Play Box®· Mar 19, 2024

Dear Jacob,   We have received your feedback on our product charger, we deeply regret the inconvenience you've faced.   Can you please provide me with a short video of it?   We require a video to review to fulfill our warranty policy.   We truly appreciate your understanding and patience as we work to resolve this matter.   Best regards,

Response from Honey Play Box®· Mar 12, 2024

Dear Jessica, I'm extremely sorry to hear about your unpleasant experience with our customer service and delivery. We deeply regret any inconvenience this may have caused you. Your order has been already expedited by Fedex Express. The reason for the delay is that your order was flagged as medium to high risk. This may be due to typos in the billing address, an incorrect CVV, mismatched shipping and billing addresses, or discrepancies with the credit card's registered address., we have sent several emails to the email address you left and have not received a reply. Upon receiving your call we sent out your package as soon as we could and it is now in transit. Please understand our policy that we must confirm the authenticity and security of the orders to avoid fraudulent transactions that may affect the credibility of both parties. Thank you for your support and understanding. Sincerely, HoneyPlayBox Customer Service Center

Response from Honey Play Box®· Mar 11, 2024

Dear Michael, I'm very sorry to hear your item is defective. Can you please provide me with a short video of you turning it on and pressing the buttons to "change modes" to show us how it's malfunctioning? Please ensure to hold down the on button for 5 seconds as that's how long it can take to activate the battery. We require a video to review in order to fulfill our warranty policy. Thanks for your support. Best Regards Honeyplaybox customer service team

Response from Honey Play Box®· Mar 11, 2024

Dear Scott, Thank you for your valuable feedback. We sincerely regret any inconvenience caused. To assist you more effectively, could you please provide more details regarding the issue you've encountered? Best regards, HoneyPlayBox Customer Service Center

Response from Honey Play Box®· Mar 11, 2024

Dear Jonny, I'm sincerely sorry to hear about your experience. This is not the standard of service we aim to provide, and I understand your frustration. Firstly, please accept my apologies for the delayed order and lack of communication. I understand how disappointing it can be to not receive the products you're eagerly waiting for, and how more so when the company does not seem to care. We truly value our customers and your experience does not reflect that. As an immediate course of action, I will personally follow up on your shipment status and rectify the situation. Also, I assure you that your feedback about our customer service has been heard and we will use it to improve our service. Should you decide to give us another chance, we'd be more than happy to assist you in making your experience better. In the meantime, we respect your decision and thank you for bringing these issues to our attention. Again, we're deeply sorry for the inconvenience caused. Best Regards HoneyPlayBox Customer Service Center

Response from Honey Play Box®· Mar 6, 2024

Hello Meggan, We're deeply sorry for the inconvenience caused. We checked your order and found that we have already notified you that your order has been canceled. Refunds take 3-7 business days after being processed on our end to reflect on your account. If after 7 BUSINESS days, you do not have it back in your account, you have to reverse or dispute the charge with your bank as we can not do anything more after that. Our customer service staff responded to your email as soon as they got to work on Monday, and we are saddened to receive such a bad review from you. We aim to provide all our customers with prompt responses and solutions to their concerns. I want to assure you that we will work on our communication process to serve you in the future better. We truly appreciate your understanding in this matter. Best Regards, HoneyPlayBox Customer Service Center Hello, We deeply regret the inconvenience you've experienced. We would like to reiterate that upon receiving your email, our customer service staff did cancel your order and intercept the package that was about to be dispatched as soon as possible. After that, you would have received a refund notice and payment within 3-7 business days, we have informed you of this message several times, and we did receive a successful refund for this order a few hours ago. We don't want this kind of misunderstanding to happen again, we respect every customer and their every decision. We truly appreciate your understanding in this matter. Best Regards, HoneyPlayBox Customer Service Center

Response from Honey Play Box®· Feb 26, 2024

Dear Customer, I'm sincerely sorry to hear about your experience. This is not the standard of service we aim to provide, and I understand your frustration. Firstly, please accept my apologies for the delayed order and lack of communication. I understand how disappointing it can be to not receive the products you're eagerly waiting for, and how more so when the company does not seem to care. We truly value our customers and your experience does not reflect that. As an immediate course of action, I will personally follow up on your shipment status and rectify the situation. Also, I assure you that your feedback about our customer service has been heard and we will use it to improve our service. Should you decide to give us another chance, we'd be more than happy to assist you in making your experience better. In the meantime, we respect your decision and thank you for bringing these issues to our attention. Again, we're deeply sorry for the inconvenience caused. Best Regards HoneyPlayBox Customer Service Center