Hone HealthReviews of honehealth.com

Charged my card for not answering my phone when dr called,, I waited ,,nobody ever called,, I do not do business with these practices

Hone employs dishonest bait and switch practices. You pay $50 (which they make it sound like a good deal for their advertised deal), then they will tell you you have to pay another $155 to get the medicine and the cost of medicine is separate also. My wife just went through this with them. Stay away, there are much better (and cheaper) choices out there.

Hone health would not let me cancel my membership. I tried through the app, I tried through email, I talked to someone over the phone. Nothing helped, they just keep taking $155.00 a month. This has gone on for 8 months now!!! This is infuriating and I now have to change my entire bank just to get it to stop.

They randomly charge clients. Dont trust this company.

I paid the lab fee and was told all numbers look good and nothing to be prescribed… that was 6 months ago and they bill me 25 every month…there is no way to find your credit card number on the profile…so frustrating and designed so that you have to dispute every month

I was never able to get the identity verification process to work, despite attempting it more than 10 times. I even emailed a copy of my ID and asked if they could manually verify it, but they refused. Because I couldn't complete the verification, I initially missed my consultation and was charged a $50 no-show fee. To their credit, they eventually refunded the fee and provided a separate link so I could complete the consultation. Unfortunately, the problems didn't end there. After I was charged for my prescriptions, the pharmacy informed me they could not ship my medication because my identity still had not been verified through the system. Again, no alternative method of verification was offered. I spent well over an hour across multiple attempts trying to resolve these issues. Nearly every interaction was through AI or email support, and I was never able to speak with someone who could actually fix the problem. I'm very comfortable with technology, so this wasn't a user error. The verification process simply didn't work, and there was no effective backup solution. In the end, I invested a significant amount of time, dealt with unnecessary frustration, and spent money without receiving the service or medication I signed up for. I cannot recommend this service based on my experience.

They don’t call they don’t give me the results by email or mail. I paid, they took my money and then they hit my account again saying I missed the call that I never got! Don’t trust them, they are scammers! I’ve been talking to Rebecca, in the care team. She has agreed to refund the two payments and I see that she has, although they’ve not reached my account as of yet. I am definitely a customer. They’ve taken 150 out of my account and it was only supposed to be 50..

Ordered a men’s testosterone test kit. The results came in where I had zero testosterone yes, that’s correct zero testosterone which is very unlikely. It’s coming in around 200 elsewhere, but for whatever reason (Home) decided to give me a zero. When I asked for another test, or a refund, they refused my request. Definitely do not recommend. I should’ve just ignited $250 on fire in my backyard to get the same result.