Hone HealthReviews of honehealth.com

You could make it a bit more easier for patients. Everyone doesn’t have access to a printer to print out a copy to take to the lab. I had to cancel my appointment because I need to get access to a printer.

Had a very difficult time accessing account.

I give them the 3 star because eventually you will get your medication. However I just canceled them after the 5th time they screwed up my test results. It takes 2-3 weeks to get the results of your blood test, and when you have to repeat them you can do the math. Don’t worry, they won’t renew your prescription without valid test results but they’ll definitely be taking out their subscription fee. I’m going with a different service.

A representative from Hone reached out and we had a good conversation. I was assured that tweaks and improvements to the customer support at Hone Health had been improved, and I was delighted that I received a refund for a charge in question.

Billing isn't once a month but looks to be charging every 26 Days. If you try to schedule a Dr appointment for issues or questions on the site it will tell you no its not time for an appointment. You're not going to have the same Dr for each visit. Shipments aren't scheduled for delivery as promptly as they bill you for the 26 day membership. Support is a pain as they only offer it through E-mail causing communications to be slow waiting for replies and continually having to log into your email account to check I've been on the medication for awhile and it changes everytime we do blood work because it's not right yet. Being you do a blood test every 3 months im getting close to 1 year of paying for a membership to a Company that has failed to get my test levels right yet. Wouldn't recommend to anyone I've made an appointment with a local Dr for next month. (Edir: Saw the local Dr and he walked me through my old test results. My last test my T levels are good and he educated me quite a bit on how the estro blockers work did blood work but not seen the results yet. So I'm raising my review to 3 stars. If Hone ever offer text or phone communications I would add another.)

I decided to try Hone after a move across the country and losing my long-time doctor in that process, as a way to continue 3 medications I was already taking (2 of them since I was five) without having to find a new local doctor. They seem to have a few glitches with their system when you start with them, requiring several emails to get things going (your prescriptions will just sit there, "approved," until you email to ask why they are not being shipped). However the care taken in shipping is far beyond my expectations. They definitely do not skimp on protecting from heat damage to ensure quality of product is maintained. Now going into my second month, the thing that bothers me is that I'm being re-billed BEFORE the month is over, but the refills of meds are not set to ship until almost 6 weeks apart. Neither of these time frames fits my description of a "monthly" subscription, most especially being billed early. A monthly subscription, to any reasonable & prudent person, indicates you will be billed on the same day each month, not earlier and earlier every month. Calculating out the way they are billing (every 26 days) will equate to 14 payments a year instead of 12 (the normal person's idea of "monthly"). I will see what kind of explanation I get to my inquiry about the more-frequent-than-monthly charges but less-frequent-than-monthly med shipments, and update my review accordingly.

I have been with Hone for the past 9 months. Pros: The doctors and consultations are extremely professional and the online portal to talk with other patients is a great tool. The medications are of great quality and relatively at a competitive price point. Cons: It seems like every three months when I have a consultation my medication subscription drops off and I have a gap in medication. When the customer service is engaged to make the remedy the initial answer is I need a consultation or a new blood test. Which was literally just accomplished. So it’s extremely frustrating when the customer service (which is very responsive) seems to not actually look into the problem before responding. I assume they have access to my recent blood test and consultation dates. So they need to work on their logistics. Overall I enjoy my experience but I prepare for a mix up whenever I have a consultation.

This is the worse service in the Internet honestly. Site doesn’t work and the doctor was late for consultation. Has to change password four times and support sucks. Trying to get into the consultation nightmare. Don’t waste your money. Then want to charge $50 for missing appointment…. Think they complicate process to collect $50. Phone support non existence I did want to comment that a manager reached out to me and refunded me. Sympathetic and striving to make to experience better for future potential customers is why I increased my rating from 1 to 3