Excellent
610 reviews
HomeProGymHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At HomeProGym, we believe your fitness routine should be as dynamic and mobile as your lifestyle. We exist to bridge the gap between commercial gym intensity and total portability, empowering you to master a complete self-serve training experience wherever you are.A quick note from the HomeProGym team: we only recently regained access to this Trustpilot profile after a long period away from it.Most of our current customer feedback has historically been collected through Loox on our website, where you can browse a much larger collection of reviews and customer experiences:https://homeprogym.com/pages/reviewsWe're now working on keeping both channels properly updated and responding to feedback here as well.
HomeProGym (homeprogym.com) has 610 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 51 reviews with 1 star · Clear filters
Nick O.
Posted
I ordered the smallest band bundle and never received digital work out guide. i also ordered the wrong bundle by mistake and contacted them immediately. and the absolutely refused to refund me while i was willing to purchase the biggest bundle. ALL THEIR REVIEWS ARE FAKE if u you post a bad review on their site they just remove it because they're shaddy. You can buy the exact same products on amazon for half the price with out the digital guides
Velisa L.
Posted
Impatiently, I purchased 160$+ of resistance band equipment from these guys, but I did so before reading these reviews... God do I regret that decision... All of the 5 star reviews are FAKE. Terribly written, so vague, and have incredibly poor English. All the legit customer reviews are negative. They state late shipping, poor customer service, and none of them talk about actually receiving merchandise. I am now stressed that none of the equipment that I've purchased will actually arrive. I received no email confirming my order, just an email from the shipping insurance service telling me to track my order that hasnt shipped yet.
Response from HomeProGym· Apr 13, 2021
Hi Velisa, Your order was placed less than 5 hours ago. Order confirmation was sent immediately (check your spam/junk if you haven't received). We did have issues with shipping during the peak of COVID, however there are no shipping issues currently and you will receive your items within the stated time period. All our shipments are sent direct from our warehouse in Bethlehem, Pennsylvania, United States. If you have any questions related to your order, please reach out to [email protected] with your order number so our support team can address this.
Harry S.
Posted
Bought their water filled dumbbells, never received a replacement for 2 leaking water dumbbells. Said it was highly durable within 2 months 2 leaking water dumbbell? Reported since the end of January and still haven't received it now. Poor customer service, replied my email only once and each time I'll need to file another issue with them before they reply. Takes more than 3 days or sometimes even more when I immediately respond back. It has been so frustrating for me and really disappointed.
Martin
Posted
Paid 70 dollars, never received the product. After 4 months and around 8 emails got an answer back that they are sorry to tell me that my package was lost and they can offer a 30% discount for my next purchase. No refund policy. P.S. Purchased the same product for 25 dollars, be on the lookout
Travis K.
Posted
These guys sent me an email to threaten me with filing a police report for 'fraud' after I made a chargeback for never receiving their overpriced gym equipment. After going back and forth with them as well as my bank, my bank reaffirmed that my chargeback was correct, and closed the case in my favor. These guys can go off themselves. Matt, if you read this, I hope a python eats you in Florida's everglades.
Marcus
Posted
Matt from their support team is being unprofessional, regarding a clear fault on their side, i would advise strongly against buying from this company. Get your bands elsewhere, the hassle with this company is simply not worth it. I regret my purchase deeply, and wished i would just have picked any similar up on amazon or ebay.
Ryan H.
Posted
Sketchy company. Please do not order from them. I am reading all of these terrible reviews online and instantly regretted my decision but cannot cancel my order. They will lure you in with a deal showing they sell an all inclusive deal with bands (280lbs), bar, and grips but this is false. These are all extra items I did not realize until I ordered. I am now expecting to pay extra fees (which they actually pre-emptively charged me as soon as I ordered) but expect to pay more with duty fees that shouldn't happen if it is shipped from Canada... Lesson learned on my end. Hopefully it shows up at least. Also their positive reviews are clearly bought. They are so terribly written. I really want to focus on anything that mentions their "customer service" which is non-existent. Just a page on their website which says "we got you and there's nothing you can do about it". I will call my credit card company and report them as a scam site to make sure I get my money back.
Jun Z.
Posted
If you see an unfair business practice, please check out the Federal Trade Commission website. Review the HomeProGym refund policy CAREFULLY before you purchase. Once you made the payment, most likely you won't be getting your money back. I don’t trust the Five Star reviews; I think they are mostly fake. When you read those positive reviews, please pay attention to the time/date they were posted and the quality of those reviews. As far as I know, most of the positive reviews came from India, Brazil, Vietnam, Philippine and China. According to the tracking number, I realized that the item was dispatched from China. Based on their website (the About Us tab), "our products are shipped locally from the United States". This is misleading and unethical. **********I wonder where exactly are their warehouses located in USA and Hong Kong********** It is very difficult to get a hold of them and they don’t have a phone number that you can reach. I have emailed them multiple times. They either don’t respond or reply late. If they do reply to you, they replied with a very general, very polite and somewhat useless statement. It seems like they got the response already written, it there is a customer complaining about topics related to delay in delivery, they would just copy and paste that statement to you.
Response from HomeProGym· Jan 15, 2021
Hi Jun Our refund policy is available to everyone prior to checkout and is very fair. We have a refund policy in place in order to conduct a business and as a customer you are entitled to read the policy prior to checkout. As per our "About Us" section we clearly state the following: "Our products are shipped locally from the United States. We also have a warehouse in Hong Kong to facilitate our European, Australian and New Zealand market." When we are low on stock in USA we send direct from our Hong Kong, China warehouse and use Express Postage services to deliver the item item in the same specified timeline as from our USA warehouse. If it put's you at ease we have decided to discontinue our Hong Kong warehouse as of the 20th of January 2021 so all items will come from USA moving forward. Our warehouse address in USA is as follows: ShipBob, Inc. 4779 Hanoverville Road Suite 200 Bethlehem PA 18020 Phone: (844)474-4726 Our Hong Kong warehouse address is as follows: Floship 19/F, Goodman Interlink, 39 Tsing Yi Road, Tsing Yi, NT, 000000, HK, +852 8481 1118 Despite the country of origin the items are still all designed in Australia to a high standard and location of inventory has no part in the reducing the quality. If you require help you are free to reach out to our friendly support team here: [email protected] - upon checking all emails from our support team they have provided responses to all your questions. Tracking for your order show's delivery is due on the 18th of January as promised: https://www.canadapost.ca/trackweb/en#/search?searchFor=2012559601910267 Regards Team HPG.
