HomecueReviews of homecue.com

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3.5

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99 reviews

Homecue3.5Average

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About Homecue

Discover HomeCue's Wide Range – Including Inflatable Hot Tubs, Framed Swimming Pools, and Durable Pumps. Experience Year-Round Comfort with Fantastic Savings on Leading Brands! In partnership with Shopify Planet, we're proud to offer carbon-neutral shipping. Benefit from Free 1-3 Day Shipping on All Orders and Easy 30-Day Returns, No Questions Asked.

Homecue (homecue.com) has 99 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.

Also known as: homecue.com
Website: homecue.com
Category: Home Goods Stores
Listed on Rated Honest: 2026

Homecue reviews

Showing 57 reviews with 5 stars · Clear filters

Matt
Posted Mar 25, 2024
Timely delivery, but missing a piece we thought was coming
We got what we ordered in a timely manner. Wish there was more info as to the parts that come with it though. This model was missing a piece that we had received on previous versions of the pool and when I tried to inquire via chat, I never got an agent and gave up after 15 minutes of waiting.
Response from Homecue· Mar 26, 2024
Hey Matt, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Lsrry M.
Posted Mar 25, 2024
Better Spa & Best Customer Service
We had ordered an Intex spa, but received a Coleman instead! Having tried to order an Inte spa from several other resources, including Amazon and Home Depot, etc., they cancelled the orders and said that it could not be shipped to us at our Oregon address, since there was a relatively new ordinance against shipping Hot tubs to certain states, including Oregon, without it adhering to new energy efficient regulations. However, Lucaneo was a real problem-solver by substituting the Coleman, which has a newly/designed, energy-saving, efficient optional use cover, and thus it was able to be shipped to us legally. It came sooner than expected, is a much sturdier and better-designed spa than the Intex and we are very happy to have received it as a substitute! Moreover, rarely have I ever received such prompt and knowledgeable customer service as yours! If I ever need any other products, which you have on your website, I’ll be sure to do business with you again!
Response from Homecue· Mar 26, 2024
Hey Larry, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Charles
Posted Mar 24, 2024
Good price and Customer Service
Good price and Customer Service cleared up some confusion about the shipment.
Response from Homecue· Mar 26, 2024
Hey Charles, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Joseph G.
Posted Mar 24, 2024
As advertised
I was a little nervous ordering from Lucaneo since I was not familiar with them and the price was extremely low but package shipped and arrived as promised. Super happy and will definitely buy from them again.
Response from Homecue· Mar 26, 2024
Hey Joseph, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
rupeshkumar
Posted Mar 23, 2024
Great service
Good pool products and great service
Response from Homecue· Mar 26, 2024
Hey Rupesh, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Anthony H.
Posted Mar 22, 2024
Excellent customer service
Excellent customer service I had an issue and they solved it asap.
Response from Homecue· Mar 26, 2024
Hey Anthony, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Debra T.
Posted Mar 21, 2024
The order came quickly
The order came quickly. I actually ordered this item to raffle so I have not opened it. There were a few dings/rips in the box but looked like it was a box within a box so hopping all is well when our winner of the raffle opens it up.
Response from Homecue· Mar 22, 2024
Hey Debra, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
NEAL L.
Posted Mar 17, 2024
Everything was smooth and easy
Everything was smooth and easy
Response from Homecue· Mar 18, 2024
Hey Neal, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support

HomecueReviews of homecue.com

Rating breakdown

What customers rate

About Homecue

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HomecueReviews of homecue.com

Rating breakdown

What customers rate

Homecue reviews

Timely delivery, but missing a piece we thought was coming

Better Spa & Best Customer Service

Good price and Customer Service

As advertised

Great service

Excellent customer service

The order came quickly

Everything was smooth and easy

About Homecue

More in Home Goods Stores

Pretty Perfect Studio

Dillon Skye & Co.

Zero Waste Outlet

NeonSigns.com

Homecue reviews

Timely delivery, but missing a piece we thought was coming

Better Spa & Best Customer Service

Good price and Customer Service

As advertised

Great service

Excellent customer service

The order came quickly

Everything was smooth and easy