HolisticBagsReviews of holisticbags.com

Response from HolisticBags· Jan 14, 2025

Hi Selena, Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and the delays you faced with your order. We understand how frustrating it can be when a package takes longer than expected, especially when communication is lacking. After checking our records, we couldn't find any correspondence under your name, which is concerning. We strive to provide excellent customer service, and it's disheartening to hear that we fell short in this instance. Please reach out to us directly at [email protected] so that we can assist you further and address your concerns. We genuinely appreciate your feedback as it helps us improve our services. Thank you for your understanding, and we hope to resolve this matter for you soon.

Response from HolisticBags· Jan 8, 2025

Dear Alicia, We sincerely apologize for the challenges you’ve faced with your order and appreciate your detailed feedback. We’re glad to hear that you find the outside of the bags nice and well-made, but we’re truly sorry to learn about the issues with the zippers and lining. We understand the importance of functionality, and we regret that the zippers did not meet your expectations. Your concerns about the gap at the ends are valid, and we will certainly investigate this issue further. Additionally, we appreciate your input regarding the lining color; we want our products to not only function well but also look great. Regarding shipping, items can sometimes ship separately, and we’re sorry for any delay this caused, especially during the holiday season. We also appreciate your feedback on communication and email notifications, and we will work to improve this aspect of our service. Thank you for sharing your experience with us. If you have any further concerns or specific issues, please reach out to us at our contact email. Your satisfaction is our priority, and we hope to resolve this for you.

Response from HolisticBags· Oct 25, 2024

Dear Linda, Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’re disappointed with the quality of your bag and that your experience didn’t meet your expectations. 😔 To better assist you, could you please send us a picture of the product via email at [email protected]? This will help us understand the issue and provide the support you need. We appreciate your honesty and are committed to addressing your concerns. Thank you for giving us the chance to make this right!

Response from HolisticBags· Feb 12, 2024

Dear Sherry, Thank you for your feedback and for bringing this matter to our attention! Sometimes, due to logistical reasons, items from the same order may be sent separately to ensure they reach you as quickly as possible. Rest assured, we are here to assist you in locating the remaining bag with Angel. To resolve this matter promptly, kindly contact our customer support team via email at cs@holisticbags. Please provide your order details, including the order number, and we will investigate this further for you. Our dedicated team will ensure that you receive the 2nd bag as soon as possible. Once again, we apologize for the inconvenience caused. We appreciate your understanding and cooperation in this matter. Best regards, Sandy Holisticbags Customer Support

Response from HolisticBags· Feb 10, 2024

Dear valued customer, Thank you for taking the time to provide feedback on your recent purchase from Holisticbags. We apologize for any inconvenience or disappointment you may have experienced. Regarding the sizing issue, we would like to inform you that a size chart is available on our website for each bag. We understand how important it is to have clear information, and we apologize if this was not made clear during the ordering process. We are sorry to hear that the gift box and zippers arrived damaged and unattractive. This is certainly not the quality we strive to provide. We encourage you to reach out to our customer support team at [email protected] with pictures of the bag/box and your order details so we can assist you further. We sincerely apologize for the overall disappointment you have experienced with your order and will work on a suitable resolution for you. We want every customer to be completely satisfied with their purchase, and it is concerning to hear that you feel the product did not meet your expectations. We appreciate your feedback and will use it to improve our products and services in the future. Thank you for choosing Holisticbags. Best regards, Sandy

Response from HolisticBags· Feb 5, 2024

Hi Rebekah, Thank you for taking the time to leave a review and bringing this to our attention. Your satisfaction is our top priority, and we sincerely apologize for any inconvenience you've experienced. Being aware of the issues you described, our support team has already reached out to you via email to rectify the situation. To assist in resolving your concerns more effectively, it would be most helpful if you could provide us with some photos of the issues you described. These images will aid our quality assurance team to determine the cause of the issue swiftly. We assure you that we will do our utmost to rectify this matter and ensure your satisfaction. We appreciate your patience and look forward to resolving this matter for you. Regards, Bessie

Response from HolisticBags· Oct 30, 2023

Hi Bethany, Thank you for reaching out to us and sharing your feedback regarding your recent purchase. We apologize for any confusion or dissatisfaction you experienced with our product and the pricing structure. We understand your concerns about the clarity of product images and the additional costs associated with features like zipper closures and removable handles. We have carefully reviewed your case and have taken your feedback to heart. As a result, we would like to reply you with two offers that we believe will help resolve the situation to your satisfaction. These offers have been communicated to you via email, and we kindly request that you review them and respond at your earliest convenience. We appreciate your understanding and hope you'll update your review once you accept our offer.