Fernanda R.
Posted
It seems like a scam
Terrible customer service and the product NEVER arrived. It’s said that was delivered on my mailing room but it wasn’t. I try to reach out but they don’t answer. It feels like a scam at this point.

Average
48 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HiCASERS !Our fashion philosophy surrounding phone accessories is a celebration of women's elegance, confidence, and self-expression. Let us embrace the endless possibilities of phone accessories !
HiCASERS (hicasers.com) has 48 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 11 reviews with 1 star · Clear filters
Fernanda R.
Posted
Terrible customer service and the product NEVER arrived. It’s said that was delivered on my mailing room but it wasn’t. I try to reach out but they don’t answer. It feels like a scam at this point.
Jess C.
Posted
Phone case arrived dirty with marks on the case. They only partially shipped out the order, part of the order was missing and they refused to give a refund.
Hannah S.
Posted
Been over 10 days still no sign of it shipping, haven’t replied to my messages on instagram and then when I commented on a post asking them for an update they delete the comment and same again a few days later!
Response from HiCASERS· Jul 18, 2024
We apologize for the negative shopping experience. We have reached out to you through email and social media to address the issue. Regarding the delayed delivery,it is because you purchased our new products, we are in short supply so there is such a situation. We are working to improve our service and appreciate your feedback. Thank you for bringing these issues to our attention.