Average
625 reviews
heyabby.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box.Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey.Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
heyabby.com (heyabby.com) has 625 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 136 reviews with 1 star · Clear filters
Jacob M.
Posted
No communication.
Response from heyabby.com· Oct 8, 2023
We're so sorry to hear that there's no communication. You can reach us by livechat, 1 on 1 support, email at [email protected], or simply give us a call at 888-621-4777 when convenient, so we can help you with your questions.
david B.
Posted
Boxes were delivered with latches that were not installed properly. App tells you the door is still open hours later. If you fill the water to the line where it says it ends up leaking and ruining your floor or any furniture next to it. I have water damage on my great grandmother's antique hutch now. Asked about a return and they ignored me. Customer service can take over a day to respond. They ignore your questions when they do respond. Every box includes a 3 month subscription, but when you buy a box + subscription you only get part of the subscription because they include the original included subscription as part of the deal. I only received 6 months of fertilizer when I ordered my box which includes 3 months + 6 months subscription. Asked about what they would cover for a return since the water issue is a build issue that they knew about and said they will address in future models, and the latch problems. They will not even talk to me about a return even though I reported problems in the time frame. Also took them a week to tell me where I could leave a review.
Loren F.
Posted
Jake Came through for me after writing this review I found that when I really needed them because a clone that I had brought to me from Cal was in danger of dying I sent several emails requesting help not only with my box now not communicating with my network and my plant going into slow death mode. At this point I am now ready to sell the box as JUNK my plant appears to be dying. THANK YOU VERY MUCH FOR NO HELP!
Response from heyabby.com· Oct 8, 2023
Thank you for recognizing Jake, our grower expert! We think he's great, too! We're glad that you enjoy the grow box and the service. Happy growing!
Kyle G.
Posted
Horrible customer service
B
Posted
Unethical company that censors critical feedback. Cheaply made product, terrible support and only a 1 year warranty. The grow boxes parts are cheap and fail very often. A tent would be a better purchase
Duran J.
Posted
My grow box stopped working and the support has been awful. No one has even bothered to talk to me. So sad
James G.
Posted
Haven't even received the product, and I'm giving them one star. ordered The product was supposed to be shipped out in June. I still have not received it. I'm supposed to receive it on September 5th. Company acts like it's no big deal that. The product has already been paid for, and I haven't received it yet.
Duran J.
Posted
When needing critical support, response leaves much to be desired. The device malfunctioned 3 weeks into a new grow. Reached out to support for help and only received a “bot” response with general information - which is completely unhelpful. 😡
