Herschel Infrared North AmericaReviews of herschel-infrared.com

This company is so easy to work with. What I received was exactly as it was on the website. We have not installed the Heaters yet, because the drywall is being installed right now, but we look forward to them working soon.

Quite impressed so far with the appearance, build quality, and customer service. We heat our fairly large home with a wood stove alone and we live in the Canadian north. We wanted to add a heater in our bedroom to help warm up the bed, so we installed the herschel infrared panel above it. I'll send you guys some pics at some point you can see how I installed it. Basically the panel is 24x48 and I built down the ceiling to 36x60 and attached a 0.5" reinforced cement board onto that. Most of the heat radiates downward but inevitably some goes up. Maybe 10% or so. So the space above the heater does get hot and I want to be sure there are no risks of fire. I'm waiting for a piece of sheet steel and I'll clad the concrete board with that and finish the seams with the l bracket for a drop ceiling. Should look very nice. Rockwool insulation in the rafter space above. I will be adding a ceiling fan nearby to circulate the little bit of heat radiating upwards but we were planning on doing that regardless. Usually we yelp when we get into bed but now it's totally cozy. I actually had to lose the shirt in bed since we've had it on which has never happened before. North American customers should be aware that the plug style is not readily available here, so be prepared to hard wire the unit in an octogon box. Should be regardless given the application/location. I have a little more confidence in wago 221 for connecting stranded and solid wiring. Was surprised to see the smaller gauge stranded wiring on a 240v unit like this, but carefully prepared and connected, nothing is heating up. I ran 12 awg from the panel to the thermostat/heater so was expecting a equally sized wire powering the unit. Nope. Regardless, it's not heating up. Overall I'm so far quite impressed with the unit and the thermostat they provide. Very simple to program. The only issue there was the retaining screw that holds the thermostat to the wall came out fine but is already stripped. I would prefer to have seen a metal thread imbedded in there so will be talking to Heschel about this as it stripped after unscrewing one time. I can jimmy this if I can but would rather them assess. Took a video to show the issue and will talk to them about it. Great job so far guys!

Great product and great customer service

Very good customer service. We own quite a few products from then and occasionally one will fail but they back them up with warranty.

Very fast answer to mounting question before purchase and very fast delivery after online purchase.

great heater and technical support

Customer help was amazing. Very prompt placing order and delivery.

The heating Far Infrared are exactly what I was looking for, the site guides you to the material you need to use the panels. They look great and function great, I use them to warm up the room where I exercise at home, the heat helps exercise to be less painful and more enjoyable especially for winter time. the customer service was great and prompt. best price and quality on the market.