Robert H.
Posted
I received very good service, the 2 times that I called for support.
I received very good service.
Response from HERO Defense Systems LLC· Dec 5, 2025
So glad to hear it! Thanks for sharing your experience.

Great
175 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
HERO Defense Systems LLC (heroselfdefense.com) has 175 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 140 reviews with 5 stars · Clear filters
Robert H.
Posted
I received very good service.
Response from HERO Defense Systems LLC· Dec 5, 2025
So glad to hear it! Thanks for sharing your experience.
Dick C.
Posted
Operation was simple. Response to questions was very quick. The fact that the irritant is confined to contact area was important to me and where it is to be used. (Church security)
Response from HERO Defense Systems LLC· Dec 1, 2025
Thanks for your feedback!
Rosemaeve O.
Posted
The products are great and the customer service is amazing.
Response from HERO Defense Systems LLC· Nov 25, 2025
Thanks so much for the review!
Peter M.
Posted
Easy ordering. Shipping was okay. Fired practice rounds Sunday. Hope I never have to use the real things.
Response from HERO Defense Systems LLC· Nov 25, 2025
Thanks for the feedback! Let us know if you have any questions :)
Joseph H.
Posted
service was unbelievable,thank you
Response from HERO Defense Systems LLC· Nov 25, 2025
You're welcome, and thank you for the kind words
Eric B.
Posted
Good communiction about my order, shipping was fast. Very impressed with the qauilty of the products (I have both the Hero 2020 and AIIRO). Both products feel solid and function as described. Very happy with my purchase of both items.
Response from HERO Defense Systems LLC· Nov 18, 2025
Thanks so much for the feedback!
Larry D.
Posted
Very helpful people. At 78 years old, very concerned about safety for myself and my wife. This helps!!!!!!
Response from HERO Defense Systems LLC· Nov 10, 2025
Appreciate your feedback, and we're so happy to hear you and your wife are being proactive about personal safety!
Gary H.
Posted
Very happy to finally have a holster. My only upgrade I'd like to see is the ability to swivel 90 degrees
Response from HERO Defense Systems LLC· Nov 7, 2025
Thanks for the feedback!