Average
656 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
I’m Henry, and I’ve spent years perfecting the art of watchmaking. Each timepiece is carefully crafted with precision and passion, using only the finest materials. Every design tells a story—crafted just for you.
Henrys Watches (henrys-watches.com) has 656 customer reviews on Rated Honest, with an average rating of 3.1 out of 5.
Showing 269 reviews with 1 star · Clear filters
David M.
Posted
ALIEXPRESS WATCHES.... DONT BE FOOLED.
Response from Henrys Watches· Jul 27, 2025
Hi David Meredith, Thank you for sharing your feedback. We’d like to look into this further, but we couldn’t locate any records of your experience based on the information provided. Could you please provide your order number or contact details so we can assist you?
David E.
Posted
🚨 SCAM ALERT 🚨 This company is based outside of the United States, all of their videos ads are hired actors from fiverr, I don't just claim this, I can back up my claim with full blown proof. Go to YouTube and search "Don't buy things from old AI people" It will come up with a video made by pleasant Green YouTube channel. The scam goes like this. They buy bulk watches on AliExpress which are $0.99 USD, Then turn around and sell them to you for $40 to $50 USD. They are cheaply made in China watches! They hire actors on Fiverr to film reviews for their watches and then they pay google/YouTube to run ads with the fake paid for reviews. If you do buy one, keep a close watch on the tracking you will see that it goes through customs! I must remind you, Look up pleasant Green on YouTube, The video he posted was today. It's called "Don't buy things from old AI people" That YouTuber did a very thorough investigation finding out exactly who the actors were, where they were getting the products, He even bought one from AliExpress and one from Henry's watches to compare them and wouldn't you know it? They are the exact same thing!! If you want to do something good for society, help expose things like this!! People work hard for their money, people have family and kids and problems of their own, we don't need to be sending our hard-earned money to scammers!! Expose expose expose!!! If you look up pleasant green on YouTube, he purchased a watch from Henry's watches and he also purchased the same watch from AliExpress so he could compare them to do his due diligence. And they are exactly the same ones! Pleasant green YouTube channel "don't buy things from AI old people" that's the title of the video! Edit: One day later, As you see "Henry has responded to this" with a generic response just like every other response to the reviews on here. I would also like to point out that they are trying to get my review taken down by asking me for proof of purchase or a reference number. They are manipulating the system to get bad reviews taken down. I have submitted a whistleblower report to trustpilot to let them know what's going on. And I will continue to post reviews and have others post reviews until this so-called company is taken down. They are trying to claim that the watches on AliExpress are replicas, but pleasant green has already proven that to be wrong! But pleasant green has already proven that to be wrong! I will not stop until this company is done!! And I've got a whole army of people on top of this with me. It's not the first time I've done this and it won't be the last! People who are willing to scam families out of their money don't deserve to be ignored!!
Response from Henrys Watches· Jul 27, 2025
Hi David Elliot, Thank you for sharing your feedback. We’d like to look into this further, but we couldn’t locate any records of your experience based on the information provided. Could you please provide your order number or contact details so we can assist you?
Alan S.
Posted
This new watch loses about 10 minutes every 24 hours, therefore, most unreliable. This is very disappointing! Even more disappointing is the response from Henry's Waches or lack of! Not to be recommended.
Response from Henrys Watches· Apr 15, 2025
Hi Alan, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. As the founder of Henry’s Watches, I take full responsibility for the quality of our products and the service we provide. A watch losing 10 minutes a day is absolutely unacceptable, and I understand your frustration. This is not the standard we hold ourselves to, and I sincerely apologize for both the performance of the watch and any delay or lack of response from our team. Please allow us the opportunity to make this right. I personally invite you to reach out to us at [email protected], and we will ensure that your issue is addressed promptly and professionally. Your satisfaction means everything to us, and I appreciate your honest feedback—it helps us improve. Regards, Henry
Nathan G.
Posted
Chinese garbage claiming to be “Military Grade” and made with precision. This is a cheap piece of garbage. Do Not BUY!
Response from Henrys Watches· Apr 13, 2025
Hello Nathan, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointment with your purchase. At Henry's Watches, we take all feedback seriously as it helps us improve our products and services. While we always aim to offer stylish and affordable timepieces, I completely understand your frustration if the watch did not meet your expectations. This is certainly not the experience we want for any of our customers. Please feel free to reach out to us directly at [email protected] — I would be more than happy to personally look into this matter and see how we can make things right for you. Sincerely, Henry
Carson C.
Posted
I don’t normally write reviews and I generally give all companies the benefit of the doubt, but is a watch company you want to avoid. The watch is shipped from mainland China and takes approximately two weeks to arrive. Before the watch shipped I tried to cancel my order because I found a field watch I liked better and customer service told me they could not stop the order but would refund me when I mailed the watch back. They have since gone back on their word and will not provide a return address, instead, they have offered a whopping 10% and 25% refund without shipping the watch back. This equates to $5 and $12 which is quite insulting.
Response from Henrys Watches· Apr 12, 2025
Hello Carson, Thank you for taking the time to share your feedback. My name is Henry, founder of Henry’s Watches, and I’m truly sorry to hear about your experience — this is absolutely not the impression we want to leave with any of our customers. I completely understand your frustration regarding the shipping process and the handling of your cancellation request. We strive to provide clear communication and fair solutions, and I regret that we fell short of your expectations in this case. While we do ship our watches from our international warehouse to keep our products affordable and accessible, I understand this may not have aligned with your expectations. Our partial refund offers are meant to avoid additional shipping costs for our customers, but I respect that this may not have been the resolution you were hoping for. Please know that I am personally committed to ensuring customer satisfaction. I would love the opportunity to look further into this for you. You can reach out to us directly at [email protected] — we’re here to help and find a solution that works for you. Thank you again for your feedback — it helps us improve and provide a better experience for all of our customers. Best regards, Henry
Moose M.
Posted
Very disappointed: 1st: the watches were made in china 2-they were shipped from overseas 3-took over a month to arrive 4-I bet the store front shown in the photo is not of the shop.
Response from Henrys Watches· Apr 12, 2025
Hi Moose, Thank you for sharing your feedback — I’m truly sorry to hear about your disappointment. At Henry’s Watches, we strive to provide unique and stylish timepieces at an affordable price point. To achieve this, some of our collections are indeed manufactured internationally, which is a common practice in the watch industry today. However, I completely understand your frustration with the shipping time and expectations around the origin of the product. Your experience is not what we want for our customers, and I truly appreciate you bringing this to my attention. If you’d like to discuss this further or if there’s anything we can do to help make this right, please don’t hesitate to reach out to us directly at [email protected]. We’re here to listen and assist. Thank you again for your honest feedback — it helps us grow and improve. Sincerely, Henry
david E.
Posted
Just a quick note to start on there request for a trustpilot review unless it’s 5 star you are redirected to the website which is a fake site! I purchased a man’s watch when it arrived it would not fit my wrist, it would just fit my 6yr olds wrist on the last hole. Upon contacting the company I was offered a 10% refund and after refusing they offered a 25% refund! For a full refund they have asked me to send it back tracked and traced and insured for its full value not sale value and a refund will be sent after arrival back in China. I have researched into there returns and have found out that they will not refund as retuned products apparently have been lost in post even when tracked to destination or are damaged beyond repair!! Don’t trust this company or buy from them.
Response from Henrys Watches· Apr 1, 2025
Hello David, Thank you for taking the time to share your feedback. My name is Henry, and I’m the founder of Henry’s Watches. I want to sincerely apologize for the experience you've had — this is not the standard we strive for, and I'm genuinely sorry we fell short in your case. Regarding the Trustpilot redirect, please know we value all customer feedback, both positive and negative, as it helps us improve. The review process should be transparent, and I’ll personally look into the issue you've described. As for the watch sizing and return concerns, I understand how frustrating that must be. Our intention with partial refund offers is to provide a more convenient option for customers who may not want the hassle of returns. However, if a full refund is preferred, we do require the item to be returned to our fulfillment center to process it properly. I would really like the opportunity to make this right. Please reach out to us directly at [email protected] so we can look into your case in more detail and find a resolution you're satisfied with. Your satisfaction matters to us, and I genuinely appreciate you bringing these concerns to our attention. Regards, Henry
Brian S.
Posted
Complete scam. Never received watches despite many complaints. I keep getting messages about how "they're working on it," but a month later, nothing. DO NOT ORDER FROM THIS PLACE.
Response from Henrys Watches· Apr 1, 2025
Hello Brian, I'm truly sorry to hear about your experience, and I completely understand your frustration. As the founder of Henry’s Watches, I take situations like this very seriously. Delays and lack of clear communication are not in line with the standards we strive to uphold, and I sincerely apologize that you've been let down. Please know that your order matters to us, and I’d like to personally look into this and make things right. Kindly reach out to us at [email protected] with your order details so we can resolve this as quickly as possible. Thank you for your patience, and again, my deepest apologies for the inconvenience caused. Sincerely, Henry
