Henry MedsReviews of henrymeds.com

Horrible unethical company. Will gladly take your money and not ship your medicine out. When I ask for a refund, you’ll be told you’ll get it and then weeks later you’ll get a email saying that you’re not eligible for a refund. Underhanded crooks.

Had my appointment a week ago. Now NOTHING. No update. No medication. NOTHING

I have been told on different occasions last being April 3 that my charge was reversed. As of April 9th @4:45 pm this has not occurred. I don't what the problem, but be very leary of them

Company intentionally fudges the scheduling of events needed to refill medications in order to increase duration between refills. The tactic makes it so that their billing cycles to customers are following calendar months but their commitment to replenish meds are at their discretion and usually means you end up paying for 12 months of medication a year and only receiving 8 months of medicine. The excuse pharmacy processing times, scheduling care coordinators, lab order and lab results (TRT) but all of those timelines could be factored into their medication supply schedule but they choose not to in order to increase their bottom line. Shame on this company and I do no recommend.

My order has yet to ship after 5wdays since my doctor appointment and the system doesn’t update the client properly.

I can only speak to their Low T (or TRT) service. They don't follow recent medical expertise. Don't even draw a free testosterone level which is the amount of testosterone your body senses. The PA I spoke to said she "doesn't even know how to do it" even though she knew I was right. She offered a medication known to cause hot flashes at night which I already have.

Very disappointed. Twice now my account has been "canceled", and I was contacted. The first time I was not aware it had been canceled. I had decided not to get the refill due to being ill, so no reason to log in. When I went back and inquired, they had stated I had to pay $249 for past RX (which I was not aware it was not paid) and I would have to pay for $249 for the new session. Which made sense to me. After thinking about it I sent an email on 02/07/25 at 8AM stating to charge the past due balance but I was not going to restart at that time. I was charged $498 on 02/07/25. I was charged the reactivation fee on the same day they closed the account again. I asked for a refund, as I was not going to use the appointment, but they would not budge. The manager stated it was in the stated that they do not refund. I asked how I can use that $249 credit than because I did not want to pay another $249 reactivation fee. After several emails and delays (because support and billing have a delay between communications) The manager approved for me to reactivate the account this time and they would waive the fee. I did not feel comfortable after the interactions at that time with the situation, so I did not reactivate the account. I now have a new account, had a great appointment with the NP. I felt like they had redeemed themselves, but I was fooled. Once again, I went to set up my follow up appointment and low and behold my account was canceled. I reached out to support and over a 2-and-a-half-week process I was told the payment for 03/07/25 was not made. I was not informed, the account was just cancelled. As we start the process over to get the account reactivated with the billing department. I understood they would charge the 03/07/25 payment at that time and would charge again on 04/07. This has yet to happen. In the meantime, I asked for the account to be merged seeing as they were using old info in the new account. Not sure how that happened. If the accounts are being merged, I asked about being able to utilize the $249 credit I should have on the original account. I submitted the payment record and email that stated they would waive the reactivation fee. Response from HM-*I do apologise for the delay, I got the information back from the billing that there is nothing outstanding from the previous account, so there is no credit left. I was not shocked at all. As of this moment it has been 2 weeks of back of forth between support and I and billing and support. My account is not reactivated yet and now I have to pay another $498 at once because this process has taken a little over 2 weeks. To wrap it up I loved the NP, she was wonderful! If I was able to obtain the medication from another company at this time I would. It does not feel like a fluke that this happened twice to me, and I see others had it happen also as I read reviews. The end result is I am out the $249; I make sure to tell everyone to be care if they use Henry meds. I search weekly for the medication to be available elsewhere that will ship to me. *If you choose to use this service, check weekly to make sure the account is active and read all fine print.

Over a week has gone by since my intake Meeting. I still don’t have medication. This is a standard non compounded drug. What is the delay???