Henry MedsReviews of henrymeds.com

Thought Jennifer was personable and answered my questions and concerns. She made me feel at ease. Let’s see how the medicine works.

On time, provider was informative and pleasant

Used to be excellent. They are busier now and I feel slightly neglected at times.

Quick and easy appointment. Very informative. Only issue was provider had issues with their internet connection and appointment started late, but still only 10-15 minutes.

The appointment went extremely well, all questions were answered and the service was great. Despite this, this survey came right after the appointment? I cant give a full review unless I've gotten/tried the meds yet, which I haven't. Will update when i do Update: Still my meds have not shipped. Website says 5-7 days, the support person responding to my email query then told me 8-10 days. Why not put that on the website then? Emailed on business day 11 (still hadn't received tracking number) and was told my order would be 'expedited' and billing date would be shifted to better match when i got my next meds. Now it's a day and a half after that and still nothing. Just tried to call the support number and was hung up on after being on hold for 5 minutes. Very displeased right now. Payment was on 3/11 Appointment was on 3/14 It is now 2pm on 3/30. Update: I was emailed on 3/30 by support and notified that I my billing date was being adjusted further -Thankyou!- and I was being given a $50 credit on my next refill -Thankyou!- I was reassurred that my prescription would be expedited. On 4/1 at 9am I received the tracking number for my order with a projected delivery date of noon the next day. I am happy with how HM support has responded to this situation at this moment. Thanks. Update: It is now 4/2; My meds were delivered this morning! I'm thankful that HM responded to my complaints and did their best to rectify the situation. Took meds first time about 2 hrs ago...noticed some very mild nausea and a pretty strong disinterest in food for the past hour. I don't even really want to finish the Coke I have in front of me. So all good signs, I believe. I understand that HM can't really control what the pharmacies they partner with do or don't do, I get that's part of the business model, but I think it would be more up front if there was at least an asterisk next to the quoted shipping times or something indicating that some orders may take longer. I'm aware Amazon prime has spoiled everyone, myself included, but I can wait, you just need to tell me what to expect up front, Ya know? Overall super satisfied but will leave my review at 4/5 because of that and because it's a little biased to prompt trust pilot reviews directly after the appointment, before you've actually experienced all of the company's services. Thanks HM.

The process was easy. The PA I spoke with was able to answer my questions. I got extra help with injection instructions. The only thing I don't like is there is no ability to receive prefilled syringes or pens. I think they are more sanitary and less prone to dose errors.

I was surprised they took money before the appointment with a provider and/or meds were ordered. The provider appt was smooth and easy to access, the NP was friendly and answered all my questions. Looking forward to trying the medication!

Very efficient and timely. Felt a little impersonal.