SuperReviews of hellosuper.com

I will definitely use you again…in fact upgraded to a service plan.

Great service. My issue wasn't covered under warranty and I had to pay out of pocket for a fridge repair. Also the tech had to come twice because the issue wasn't resolved the first time. They did a good job though! Will use them again.

Let me preface this with the following statement: compared to other home warranty companies I’ve dealt with, Super was by far the best in customer service responsiveness, politeness of staff, and value for the money spent. I’ve used Super for two other repairs and everything went smoothly. The repair claim I’m describing here is rocky, but not because of Super, rather it was with the contracted vendor. Vendors are so numerous that they cannot attest to quality of the individual technician. How could Super know I would be ghosted initially, then given an inadequate technician? They made it right in the end. My dishwasher wasn’t pulling water into it. I knew it was a valve issue somehow here since I’ve experienced the problem in another home. I placed my ticket for Super during the Thursday before Christmas, but unfortunately the company who accepted the job never responded to confirm the date options selected that included 12/24. I called customer care the evening of 12/24 and actually spoke to someone, which is unheard of for after hours! I had a technician out that Friday, but unfortunately that tech didn’t give me any confidence in his skills because he tried BSing me about internal pressure sensors from the door and other garbage. He did his thing and said everything was working to specs. He left and the dishwasher still didn’t pull water in consistently. I called Super back the following day and had a new company’s technician out the following week, and fortunately, I had prior excellent experience with them. He said the intake valve was faulty and ordered a new part. Within 24h of the part’s arrival, it was installed and my dishwasher has been running like new again. Super has been wonderful and I just renewed my contract for 2025 last week. Hopefully I won’t need them, but if I do, I am confident that I will be taken care of. My suggestion is run from those, and go by reviews and word of mouth. That’s how I found Super and overall, I am pleased.

Super has always been a good one to go to for me. My only challenge has been communication at times, but when I work with them my issues get resolved. If there's an appliance that needs to be replaced they do it equitably and swiftly. I would recommend them well over other home warranty companies.

****Updated**** The issue was ultimately resolved to our satisfaction, but it did take a lot of phone calls and time and effort on our part. Based on the satisfactory resolution, I am changing my rating. Our agent got us a year of Super. Wish they'd just given us the $ instead. The 3rd party plumber they assigned to me is based 50 miles away and only comes to the city 1 x per week on a Thursday. He was a no-show on the day I waited 4 hours for him. Took several calls to get the info that he doesn't really service our area (San Francisco). Super said they'd find us another provider, but have failed to do so despite numerous calls. Issue still not fixed 2 weeks later.

I'm mostly satisfied with Super. Saved me quite a bit of money for my old house. There were some challenges in communication but with enough evidence they took care of me. As with any thing, cross your T's and dot your I's.

So far so good! My water heater was leaking and Super got a local vendor out soon. It was replaced soon after. That cost alone the warranty paid for itself.

My experience with Super has been excellent and stand up. I have never had issues. Missi is my go to.