Helium 10 Reviews | Read Customer Reviews of helium10.com

Helium 10Reviews of helium10.com

Internet & Software
500 Technology Drive, Suite 450, Irvine, California

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3.3

Average

705 reviews

Helium 103.3Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Helium 10

Helium 10 is a leading SaaS company that empowers e-commerce sellers, brands, and agencies to excel in the competitive worlds of Amazon, Walmart, and beyond. Helium 10's comprehensive suite of software solutions, with 30+ online tools, is crafted to cater to the unique needs of these marketplaces. Whether you are a seller, brand, or agency, Helium 10's wide array of powerful features, including advanced product research capabilities, keyword research tools, listing optimization & management tools, competitor analysis, and efficient inventory management solutions, equips you with the necessary resources to grow your e-commerce business and surpass your competition. By harnessing data-driven insights and offering a user-friendly interface, Helium 10 enables informed decision-making, improved visibility, and maximized sales potential. Join millions of sellers, brands, and agencies who have entrusted Helium 10 to elevate their Amazon and Walmart businesses. Helium 10 is always striving to provide the best software for their users, and launch new and improved tools regularly. Experience an unparalleled e-commerce journey and reach new heights with Helium 10.

Helium 10 (helium10.com) has 705 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.

Also known as: helium10.com
Website: helium10.com
Category: Internet & Software
Location: Irvine, California
Listed on Rated Honest: 2026

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Helium 10 reviews

Showing 18 reviews with 4 stars · Clear filters

PQ
Posted May 24, 2023
Great product
Helium10 is a game changer when it comes to selling on Amazon.
Response from Helium 10· May 31, 2023
Hi there! Thank you for your positive feedback! Your satisfaction is our top priority, and we will continue to work hard to meet your expectations. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Please don't hesitate to reach out to us if you have any questions or concerns. We are always here to help! - Helium 10
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Michael
Posted May 11, 2023
Bot is meh, agent did great
The bot was just referring to the knowledge base. Luckily it wasn't stalling too long, before transferring me to a human. It asked for my email, but failed to mention, that it would be used to identify the account. That led to a bit of confusion later, but overall the agent was able to ask all of my questions pretty fast.
Response from Helium 10· May 12, 2023
Hi Michael! Thank you for taking the time to leave a review of your recent experience with our Support team. We are glad to hear that our agent was able to quickly address all of your concerns and provide you with satisfactory assistance! We apologize for any confusion that may have occurred regarding the use of your email to identify your account. We will make sure to communicate this more clearly to our customers in the future to avoid any further confusion! Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Michael and have a great rest of your day! - Helium 10
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Abhinav V.
Posted Feb 15, 2023
i Have been using helium10 since august…
i Have been using helium10 since august 2022 , I know it have some bugs and Extremely poor managed adtomic which I think is not worth due to its bugs and there are other several bugs with data fetched by helium10 from seller central BUT STILL I Would Say Its Definitely Worth it , It removes the Guess Work , Gives you Control On What You're Doing , It Has definitely Helped Me Take My Business Level up and Extremely Helpful with Product Selection . GO FOR IT My Rating For The Tool 7 / 10
Response from Helium 10· Feb 22, 2023
Hi Abhinav! Thank you so much for taking the time to leave us your review! We greatly appreciate it. We're so glad that our tools were able to help you level up your business and take it to the next level! We're sorry for the inconvenience or trouble you may have encountered with our Adtomic tool. If interested, I'd love to get you enrolled in our Adtomic Training Course. In the course, you'll be able to deep dive into topics, ask detailed questions to our Customer Success Managers and learn more about the overall tool. Feel free to email directly at [email protected] if interested in the course! Thank you again for your time and have a great rest of your day Abhinav! - Helium 10
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Andreea M.
Posted Mar 9, 2022
I've been using Helium10 for over a year so far.
I've been using Helium10 for over a year already and overall it's awesome. A bit expensive as for me and could set higher limits for searches for this price. But I like the tool and the data extracted. Good job guys!
Response from Helium 10· Mar 30, 2022
Hi Andrea! We'd just like to say thank you for taking your time for leaving us a review and we appreciate the feedback! Congratulations on hitting over a year using Helium 10, we're happy to hear our tools are useful in your business. At Helium 10 we are open ears, if you have any feedback or if there's anything we can do to change that 4 to a 5 star rating, please feel free to e-mail us at [email protected]! Thanks again and have a great day!
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Jane H.
Posted Mar 28, 2021
Works well for my needs
Works well for my needs - I use it daily in my FBA business. Wish it was a bit less cluttered with options - now I don't know all the tools available, what they offer etc. But overall my fav keyword tracking tool
Response from Helium 10· May 13, 2022
Hi Jane! Firstly, we want to say a big thank you for taking the time to leave us a review, we appreciate it! Our Amazon Keyword Tracker is definitely a great tool - it does a great job in tracking organic and sponsored positions of your keywords in real-time (especially with our intuitive design and easy to use interface). If you're using Amazon Keyword Tracker already, I would definitely recommend you check out some of our other tools! If you have any questions on our tools, feel free to e-mail us at [email protected] and we'll be more than happy to help. Thank you again Jane for the review and have an awesome day!
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Ong Hock A.
Posted Jan 11, 2021
Helium 10 is a good tools for research
Helium 10 is a good tools for research, help us with many keywords for our product on sale!
Response from Helium 10· Jul 26, 2022
Hi there! Thank you for taking the time to leave us a review! We appreciate it! Yes! Our tools Cerebro and Magnet are the one-two punch when it comes to extracting keywords from ASIN's and finding keyword opportunities. Did you know that the 10 in Helium 10 stands for striving to provide 10/10 service? If there’s anything we can do to turn those 4 stars into 5, please feel free to e-mail me directly at [email protected]. Thank you again and I look forward to hearing from you!
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Moti
Posted Jan 4, 2021
Great tool with room for improvement
Helium 10 provides a plethora of tools that help businesses in the different phases of the product life cycle from research, to competitive analysis, to ongoing maintenance of product positioning in the market. The user interface is reasonably user friendly and the company keeps a cadence of innovation introducing new tools and features. Where it is lacking, is on the analysis side so we end up collecting data from Helium 10 and others and do the deep big data analysis of keywords, search terms, and such in external tools. Bottom line, it is a 3.5 stars solution that I believe will get better overtime.
Response from Helium 10· Aug 10, 2022
Hi Moti! Thank you for taking the time to leave us your honest feedback, we greatly appreciate it! Feedback like yours helps us make improvements throughout the overall company. We definitely hear your feedback and we'll pass it on to our product team! Our team is constantly creating new innovative tools! We've recently added Market Tracker 360 to our Amazon Analytics tool suite - along side Profits, Keyword Tracker and Market Tracker. For more information on the different analytics tools we have to offer, please visit our website here - https://www.helium10.com/tools/analytics/ Want to discover what's next for the future of e-commerce? Check out the Sell + Scale Summit, a new conference hosted by Helium 10. For more information, visit the Sell + Scale Summit website here → https://www.sellandscalesummit.com/s3 Thank you again and have a great rest of your day!
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Steve W.
Posted Jan 4, 2021
Amazing company and software BUT…
This is an amazing company and software. It is probably my most important software for creating listings on Amazon and researching keywords etc. I also use their Alta virtual banking system and the support is excellent. The training and podcasts are also excellent. I have found their inventory software to be 90% of what I need, however it is missing a key element - the ability to connect an EDI to include 3PL warehouse inventory.Without this, it really is not usefully for any sellers who store inventory outside of Amazon FBA. Hopefully they will add that soon OR allow 3rd party developers to connect to their software.
Response from Helium 10· Aug 9, 2022
Hi Steve! Thank you for taking the time to leave us a review and for your honest feedback! We appreciate it! Your suggestion about having the ability to connect an EDI for a 3PL to our Inventory Management tool has definitely been talked about! Our team is constantly entertaining new ideas and updating our current set of tools! Have you heard of Bigger, Better Launch by Helium 10? Bigger, Better, Launch is a monthly webinar where we showcase what’s new at Helium 10 such as product updates, new releases, and special announcements. Don’t blink or you’ll miss out! To view the past webinars or to sign up for the next one, please visit our website here - https://www.helium10.com/monthly-product-launches/ Thank you Steve! Have a great day!
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