Poor
361 reviews
Helen's GemsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Update — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
Showing 196 reviews with 1 star · Clear filters
pamela D.
Posted
They sent the wrong item. Then stated they couldn't do anything because of their RETURN POLICY!!! I notified them the day I received it. But they refused to refund or exchange for the correct item. DO NOT BUY FROM THIS COMPANY. THEY DESERVE TO GO OUT OF BUSINESS!
Annette G.
Posted
First of all it claims to be hand made in the US and inspected personally by "Helen". Then why was my shipment coming from overseas! When it came it was supposed to be opals and it looks like plastic. Scan! Let's see if I can return it without having to pay shipping
Kb
Posted
This company is scamming people into believing a female is hand making this jewellery using precious metals. This couldn't be further from the truth. This jewellery is mass made in China using cheap metal/materials. This jewellery is what you would expect to buy in Primark for a few £s.
Josephine B.
Posted
Do not order from this site!!! Everything is plastic and not what was advertised. I hope these fools get scammed back. Elon where are you? lol! Can you get to the bottom of this one? I know it’s not as big of a job but exposing scammers would be a good start to your Monday morning ritual. LOL! I’m just imagining this as something you can do for fun as you sip your morning coffee/juice/water?
customer
Posted
IT IS SCAM. Ordered 6 pieces of jewelry, necklaces, rings and bracelet. The website describe it is high quality one but it is plastic, very cheap quality. The jewelry came in two different mailing labels and very delayed.
T. A.
Posted
DO NOT BUY FROM THIS SELLER I purchased a necklace, and it broke the very first time I wore it—clearly poor quality. I returned the order over a month ago, with tracking confirming they received it, yet I still have not received my refund. Many emails confirming they have received the return, asking for the tracking number, (no less than 4 emails requesting this info), saying they will get back to me...but still no refund. Their lack of accountability and failure to honor their return policy is unacceptable. Avoid this seller at all costs!
BG
Posted
Complete scam. Ordered eight pieces of jewelry, necklaces, and earrings for my daughters and I. Website said 30 day returns no questions asked and guarantee craftsmanship. The jewelry came from China, shipping was very delayed and it came in two different mailings. I emailed several times finally got one response offering a bigger discount on anything else I wanted and I said no I want my money back. I was first contacting you within the 30 days of receiving and after that no replies.
None
Posted
To give it one star is to give it too much. I ordered five pieces, thinking I was supporting an American artisan. when I saw tracking coming from China, I knew I was duped and contacted my charge card immediately. I was never given a delivery date, always being told that it would arrive soon. It took five weeks. When the pieces arrived, they were chintzy and plastic, Some damaged. Even if they gave them to me, I would not want them, the qualities is that poor. I emailed them to return them, but all they did was offer me a bigger discount on more pieces. It’s insane. The website that the vendor lists on this website is the website that is deceptive.
