Heidi KleinReviews of heidiklein.com

Shocking they don’t refund your money as promised within 15 days . I would never buy from them again

overpriced and refunds are deliberately delayed to keep your money in their bank account

Still waiting for a refund. Do not buy from this company

Again the same issue as below. I like the products but the customer service is dreadful and the sly way they do everything to avoid refunding you is bad business practise. They say they need five days to reply to an email. Still waiting. Their phone lines are switched off before their working hours are finished. Finally I managed to contact someone who after saying sorry there had been some sort of a delay said they would refund me by the end of the week. Product returned and acknowledge 2nd June so 21days to refund. It is against their terms and conditions, 14 days and simply just not good enough. These are high value items. Would think seriously before every ordering again.

Extremely bad customer service. I ordered online quite a few items and when I returned them, they did not refund all items I returned although I have an email where they have acknowedged each and every item I returned (Order ID: 9087). Considering how expensive their products are and how much money they make, you would expect they would have much better customer services. Out of principle I will never buy again from there regardless how much I like their products.

Love the clothes, in fact my summer wardrobe is filled with Heidi klein items but the customer service is non existent plus they are in breach of the consumer contracts regulations with online shopping. I returned an item recently and they failed to refund the shipping fee. I have emailed to request the refund and no response.