Excellent
276 reviews
HedgeappleHonesty, pricing, process and quality scores appear once 5 customers have rated them.
HedgeApple is filled with stylish products, competitive prices, and all of the interior design ideas, professional advice and inspiration that you need to create beautiful, livable rooms. We want to take the fear out of home decorating and encourage people to feel confident about expressing their personal style in their homes.From our vast collections to our practical interior design tools, how to guides, decorating ideas and videos, our aim is to provide you with a personalized experience that will fill you with inspiration and leave you feeling excited about your design journey at hedgeapple.We are a small town business located in Lawrence, Kansas, in America's heartland. We run HedgeApple with the same care and personal service that is synonymous with small-town life. We pride ourselves on offering great products, great prices and great customer service.
Hedgeapple (hedgeapple.com) has 276 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 22 reviews with 1 star · Clear filters
Peter
Posted
Ordered two ceiling fans, over 10 days later you email me stating out of stock for over a month. A waste of time, ordered the two fans elsewhere in stock.
Response from Hedgeapple· Apr 29, 2024
Good Morning Peter, I'm very sorry your first order experience with us didn't go as planned. We do our best to keep inventory updated as much as possible as we know how frustrating it can be to order something and find out it's not available. - The HedgeApple Team
Mr Thomas H.
Posted
It has been a few weeks and we still do not have our product.
Response from Hedgeapple· Mar 21, 2024
Good Afternoon Tom, According to our records, your order was placed on March 1st, with an expected ship-date of March 18th. I see that our carrier ended up picking up sooner than originally estimated on March 13th and has scheduled delivery with you for the 28th. If any of this information is incorrect, please let us know. If you have any further questions or concerns about the delivery of your product, please do not hesitate to contact us by email or phone. We are in office Mon-Fri 8-5 PM CST. - The HedgeApple Team
customer
Posted
You need a better inventory system Purchased a piece I’d been saving for only to have you cancel it 2 or so weeks later so then I had limited options I probably will never buy from you
Response from Hedgeapple· Jan 15, 2024
Good Morning Kristen, We are very sorry the item you ordered ended up being discontinued and no longer available from the manufacturer. I understand this can be extremely frustrating to deal with. Your order was placed on December 31st and fully refunded on January 3rd as soon as we were informed by our warehouse that the item was no longer available. - The HedgeApple Team
Javier
Posted
Item was delivered damaged, had to refuse delivery and send the table back. Super disappointed as we were supposed to host a dinner party that night.
Response from Hedgeapple· Jan 8, 2024
Good Morning Javier, I'm so sorry to see your table arrived damaged at delivery, I know how frustrating this can be! I can see we received your email with the photos to our customer service team. Our team will follow up with you via email to get you taken care of asap. - The HedgeApple Team
Stephanie
Posted
No communication, have not received the item or tracking.
Response from Hedgeapple· Dec 21, 2023
Good Morning Stephanie, I am reviewing your order and see that when you placed the order the item was advertised as back-ordered. However, we absolutely should have contacted you with some additional information regarding the restock date. I'm going to discuss this with our customer service team and will ensure they reach out to you immediately. I am very sorry for any frustration this may have caused. Please feel free to call us anytime you have any additional questions or concerns. - The HedgeApple Team
Consumer
Posted
I’ve ordered this from HedgeApple twice with the same ridiculous result. Out of Stock. This time I get a email that the item is back in stock, order it immediately and find out immediately that it is out of stock. Both times they offer to keep my money for approximately a year. ABSURD. Are they just collecting credit card numbers?
Response from Hedgeapple· Aug 24, 2023
Good Morning, I'm so sorry for the frustration with regards to the back-ordered Safavieh rugs you've ordered. I know it can be extremely frustrating when items show available and then end up being out of stock. I'm showing at the time of your order we were advertising one piece left in stock and Safavieh let us know after they went to pick your order that the remaining stock was unavailable. We rely on our suppliers to give us accurate stock information and will continue to do our best to report accurate information to avoid frustration. Thank you, The HedgeApple Team
