Great
2,418 reviews
HeadwayHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Mark
Posted
I feel I connected with my counselor and she understood and quickly pointed out what was needed.
Response from Headway· Aug 14, 2026
Hi Mark, Thank you for sharing this — we're glad to hear you felt a real connection and that things moved in a helpful direction quickly. That means a lot. – Adam
Camellia C.
Posted
The team members are always very helpful, even when the problem is complicated & it takes a little longer. They've gotten faster with replies which is great.
Response from Headway· Aug 14, 2026
Hi Camellia, Thank you so much for sharing this — it means a lot to hear. We know that some questions take more time to work through, and we're glad the team has been able to be there for you when they do. We appreciate the kind words and the feedback on response times. We'll keep working to make that experience even smoother. – Adam
Patricia B.
Posted
Quality on video conferences, good training and free CEU's. They have a great team that helps you when needed.
Response from Headway· Aug 14, 2026
Hi Patricia, Thank you for sharing this — it's great to hear the training resources and CEU programming have been valuable, and we're glad the team was there when you needed them. We appreciate you taking the time to share your experience. – Adam
Anne
Posted
Efficient, responsive pays me more than if I build by myself
Response from Headway· Aug 14, 2026
Hi Anne, Thank you for sharing this — we're glad the platform has delivered on that promise of saving time and making practice management smoother. It's great to hear you've found it worthwhile compared to going it alone on billing. We appreciate you taking the time to share this feedback. – Adam
Spivey
Posted
My experience has been great, and I love working with Headway. I am able to focus on therapy and treatment while Headway handles my insurance billing. This has been a major help and blessing for my practice. I would recommend Headway for all clinicians.
Response from Headway· Aug 14, 2026
Hi Javonne, Thank you so much for sharing this — it means a lot. We're glad Headway has been able to handle the administrative and billing side so you can stay focused on what matters most: your clients and your clinical work. We appreciate your kind words and your recommendation to fellow clinicians. – Adam
His Strength C.
Posted
The services available
Response from Headway· Aug 14, 2026
Hi there, Thank you for taking the time to share this feedback. We're glad to hear you had a positive experience with Headway. We appreciate you sharing what has been helpful. – Adam
Bethany O.
Posted
I have loved that I get to use Headway for free and that they provide clients sporadically! That has really helped me to build my business and takes the headache away from me having to work with insurance companies. The AI portion has also been helpful! I have not used it in sessions yet, but I love that my notes can be tweaked to help create better, more concise notes that I turn in, and some things that I type can make clear sense before I turn them in.
Response from Headway· Aug 13, 2026
Hi Bethany, Thank you for sharing this! Helping you build your practice without the insurance headaches, and giving your notes a polish before you turn them in — that's exactly what we're here for. We're really glad it's been working so well for you. – Adam
Fauziya T.
Posted
Love how the team always helps with insurance verification. I truly value the work being done and the instant access to support. Thank you!
Response from Headway· Aug 13, 2026
Hi Fauziya, Thank you for the kind words! We're really glad the insurance verification support and quick access to the team have been valuable. We appreciate you sharing this. – Adam
