Great
2,418 reviews
HeadwayHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Dean Del G.
Posted
Kendall made my experience with headway great!
Response from Headway· Aug 17, 2026
Hi Dean, Welcome to Headway! We're so glad Kendall was able to help make your start a great one. We'll make sure they hear about this. – Adam
Gn
Posted
Great response to tickets now !
Response from Headway· Aug 17, 2026
Hi Gayle, Thank you — "now" is music to our ears! We've been working hard to improve response times and we're glad it's showing. – Adam
customer
Posted
It is easy to use. Very practical.
Response from Headway· Aug 17, 2026
Hi Luis, Thank you — easy and practical is exactly what we're going for. We appreciate you taking the time to share! – Adam
Kathleen M.
Posted
This was a routine question and answer and I was able to get instructions quickly.
Response from Headway· Aug 17, 2026
Hi Katy, Thank you — glad the support team was able to get you what you needed quickly. That's exactly how it should go. – Adam
Eliot P.
Posted
All of it! Consistent looking at ways to improve provider experience and efficiency.
Response from Headway· Aug 17, 2026
Hi Eliot, Thank you — "all of it" is exactly what we're going for! We're glad the commitment to improving the provider experience has been coming through. – Adam
Brian G.
Posted
Something happened with onboarding where I could not get the client in the system. The AI tool did not help much. The support ticket was answered within a day and the client onboarded successfully
Response from Headway· Aug 17, 2026
Hi Brian, Thank you for sharing this — glad the support team was able to step in quickly and get your client onboarded successfully. We hear the note about the AI tool and will take that feedback on board. – Adam
Patricia H.
Posted
Headway manages all of the billing and insurance for my clients. I focus only on therapy, progress notes, and treatment plans. It alleviates much of the administrative work that I don't enjoy.
Response from Headway· Aug 17, 2026
Hi Patricia, Thank you for sharing this — freeing up time from administrative work so you can focus on what you do best is exactly what we're here for. We're glad it's been working well for your practice. – Adam
Bailan A.
Posted
Easy to communicate with everyone! Friendly and great staff!
Response from Headway· Aug 17, 2026
Hi Bailan, Thank you for the kind words — glad communication has been smooth and the team has been helpful! – Adam
