HeadwayReviews of headway.co

It was easy to connect with the client. Headway provides excellent instruction and learning opportunities. I would like more information on the intake process with the client. I was a bit confused about what I needed to "sign" in order to confirm the session.

I use headway and find it very useful but haveca few problems. First of all when i have an ‘arrangement’ with certain insurers i found i can not use headway as the copay changes. Also sometimes actual phone support is needed

Credentialed with most insurances, higher reimbursement rates than other platforms, no membership fee, AI for notes, client scheduling available, referrals have increased significantly in past year, reminders that treatment plans are about to expire, quick benefit verification process, good response on tickets submitted for various reasons

While it takes time to get an actual person to help with issues, once they are active, they do their best to resolve the issue quickly.

For a free mental health platform that offers providers full claims processing, EHR, telehealth platform, referrals, free CE options, etc., Headway is a very good value overall. Some areas for continued improvement would include faster, accurate benefits verification to prevent unexpected later recoupments, improved reimbursement rates for certain insurances (especially for CPT 90834, which is being increasingly pushed by insurance companies), and increased access to phone support for resolving issues more quickly.

Like -- Interface is easy to use for scheduling, booking and billing. Payment rates increase each year. Payment is received on time. Payment rates are FAR superior to any other telehealth platform I have used or seen. Dislike -- Due to Headway's fee structure (a pre-negotiated rate rather than a percentage or flat rate cut of the full insurance rate), I am unable to list the difference in payment as a business expense on my taxes. I would like Headway to provide these numbers listed in such a way so that clinicians can count them as as a business expense. This would not change any of the math or reduce any of Headway's income. Intakes are slow or nonexistent for me. I've left my "accepting new intakes" flag on for over a year and have not received any intakes. The clients I see on Headway are ones I have obtained using outside sources and then brought into Headway. I am unsure if this is normal or some sort of tech glitch. I think clinician should have more time to complete their notes. I have several health conditions that make completing my notes within Headway's window difficult. I would like it if clinicians were given more time to complete their notes, especially if the state in which they are licensed gives providers more time to submit claims. I do not expect to be paid any quicker than I submit notes, I just want there to be more time given than 4 weeks. I've been with Headway for several years now, and have had recurring issues with insurance accuracy which had forced me to play customer support for angry clients. These issues are usually resolved quickly, but are sometimes not, and in these cases I have had notes expire because I refuse to file a note that will overcharge or mischarge a client, even if they are promised a refund. These issues used to be more common, but appear to be happening less often with more recent software updates. Desire changes -- 1) More time for note completion for clinicians in states which allow this. I practice in Maryland, and clinicians are given 365 days from date of service to file insurance claims. I am not expecting that full span of time, but something substantially more than 4 weeks would be nice. 2) Clarification on expected wait time for new intakes 3) Provide information about difference between gross insurance pay rate and clinician pay per session so that clinicians can list this as a business expense on their taxes.

The ease of not having to deal with insurance companies and billing.

I have had a wonderful experience working with this company and have been very pleased with the support and professionalism I’ve received. Overall, they have been great to work with, and I truly appreciate the opportunity to be part of their network. Recently, I have run into a couple of small challenges. My primary contact person appears to have changed, and when I reached out, their email was no longer active. I have had some difficulty determining who my new point of contact should be, so having clearer communication regarding contact changes would be very helpful. I have also noticed that my referrals through Headway have decreased significantly compared with what I was receiving previously. I understand that referral volume can naturally fluctuate, but the recent decrease has been noticeable. Despite these recent snags, I remain very happy with the company and the overall experience. I’m hopeful that these communication and referral concerns are simply growing pains and can be resolved. I look forward to continuing the relationship and would absolutely recommend the company to other providers.