Great
2,418 reviews
HeadwayHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Faith R.
Posted
I appreciate the prompt response and service that was provided. Customer service was exemplary
Response from Headway· Sep 7, 2026
Hi Faith, Thank you! Prompt and exemplary — that's always what we're aiming for. We appreciate you sharing it. – Adam
Liston
Posted
Quick responses from support when I have questions
Response from Headway· Sep 7, 2026
Hi Liston, Thank you! Quick responses when you have questions — that's always the goal. – Adam
Mike C.
Posted
Kate was patient, professional and courteous. She took the time to understand a challenging issue and worked diligently to help resolve it. I greatly appreciated her knowledge, responsiveness and support. She did an excellent job and provided outstanding service.
Response from Headway· Sep 7, 2026
Hi Mike, Thank you for this — we'll make sure Kate sees it! Patient, professional, courteous, knowledgeable, and diligent is a team member worth celebrating. – Adam
Carolyn T.
Posted
Headway is an efficient and practical platform for providers and clients. It’s Customer Service takes care of any problem with efficiency and in a very timely matter. Headway also offers a wide variety of providers for the varied clients who are seeking therapy.
Response from Headway· Sep 7, 2026
Hi Carolyn, Thank you! Efficient and practical for providers and clients, with customer service that steps in when needed — that's the full picture we try to deliver. – Adam
Louise W.
Posted
Very interactive and informative....
Response from Headway· Sep 7, 2026
Hi Louise, Thank you! Interactive and informative — great to hear. – Adam
Allison D.
Posted
I have in only two sessions feel so much better. I am glad with the therapist and feel we have connected.
Response from Headway· Sep 7, 2026
Hi Allison, Thank you for sharing this! We're so glad the experience has been a good fit — that connection really makes all the difference. – Adam
Donna Borders C.
Posted
Customer support is always very patient and kind.
Response from Headway· Sep 7, 2026
Hi Donna, Thank you! Patient and kind — always — is a high bar and it's great to hear our team is meeting it. – Adam
Ole
Posted
Everything is there that I need to have an efficient and professional practice - the scheduler, your billing, the transcription AI, the templates and consents. I have had problems with "technical" issues, but the support staff have always help me work it out.
Response from Headway· Sep 7, 2026
Hi Ole, Thank you for this! Scheduler, billing, transcription AI, templates, consents — and a support team that always works through the technical bumps with you. That's exactly the combination we aim to deliver. – Adam
