Great
2,418 reviews
HeadwayHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Denise
Posted
Overall, I have had positive experience with this platform. The only thing I would change is that we need to have access to a live agent if it is absolutely necessary.
Response from Headway· May 28, 2024
Thank you for the feedback! We recently instituted a live chat which we hope is helpful.
John-Paul C.
Posted
Amazing place to work!
Samantha E.
Posted
Headway is always responsive to any questions I have. I receive quality referrals and their platform is easy to maneuver.
Response from Headway· May 28, 2024
So glad to hear it and thank you for being here!
Rob M. Fierstein, LCSW, P.
Posted
Onboarding quick and seamless Better contract rates Referrals within HW Admin/Claims management Dependable timeframes for payment
Response from Headway· May 28, 2024
Thanks for the review and feedback! Glad to have you onboard.
J D.
Posted
I am a solo practitioner who takes insurance. Headway has saved me so much time billing insurance and collecting copayments.
Response from Headway· May 28, 2024
We appreciate you being a part of Headway and thank you for the feedback!
Lizbeth
Posted
Headway is allowing me to start my private practice and I am extremely grateful for the support. I have been very satisfied with the responsiveness of the team. I email a question or an issue and the turnaround is always timely. My hope is that Headway will be able to use its leverage to increase the reimbursement from insurance companies. I won’t be able to continue accepting insurance for too much longer if I have to maintain the volume I have now to meet my financial needs. I know the purpose of founding the company is to make quality professional clinical services affordable and accessible to a wide variety of clients. But without adequate reimbursement it will be hard to sustain that dream I think. I am happy to be a part of it for now at least and respect and appreciate the vision.
Response from Headway· May 28, 2024
Thank you for the feedback! We're always working on improving rates for our providers whenever we're able. Appreciate you being a part of Headway and looking foward to continuing on togethere!
customer
Posted
I love having Headway to help my business a better one. I don’t have to worry about anything that has to do with insurances. And anytime I had a problem with the system headway resolved it right away and always communicated when they needed more time to resolve the issue. I feel like I can really trust them.
Response from Headway· May 28, 2024
Thank you for the kind feedback! So glad to hear it's been helpful for your business. We appreciate you being a part of Headway!
customer
Posted
So grateful for headway - ease in billing and getting paid - number one Can’t wait for them to partner with more insurances and have a good referral base
Response from Headway· May 28, 2024
Thank you for the feedback-we're working on it! We appreciate you being a part of Headway.
