Great
2,418 reviews
HeadwayHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 118 reviews with 3 stars · Clear filters
William H.
Posted
The service is generally good. There are technical issues in the system like unreliable message indicator. Otherwise i don't receive new client referrals from headway and the list of assessments does not include OCD, ACES, and personality assessment such as meyers briggs
customer
Posted
So far the experience has been okay. There are definately areas of communication that can be improved.
provider
Posted
It took two weeks to get help when I was locked out of the portal but once I got help, I actually had a real human call me. How nice is that? She was so kind.
Duane W.
Posted
I am in this profession to help clients; however, to only have one client in 5 months is incomprehensible. I am credentialed with several insurance companies but only one client has connected with me through Headway.
Jo-Ann O.
Posted
It's really only a billing platform. I would like it better if they accepted referral as well.
customer
Posted
There is no ability to create a discharge summary. That needs to change.
Response from Headway· Sep 19, 2024
Hi there! Thank you for your feedback regarding creating discharge summaries through your provider portal. While this is not a feature we have at this time, you are always welcome to upload client files to their "Clinical" tab in your client roster for file-keeping purposes. Our team is working on getting features like discharge summary templates available for providers as quickly as possible, and appreciate you taking the time to leave your feedback!
Alex
Posted
I love how I can set my own cancellation policy use insurance. I don't like that Anthem only pays $106... Octave pays $130 for Anthem insurance. Also, the EHR IS VERY SLOW IN TYPING OUT NOTES OFTEN. Aside from that, it's great!
Response from Headway· Sep 11, 2024
Appreciate the feedback! We're always working with carriers to negotiate better rates for our providers and thank you for letting us know.
Erin C.
Posted
I had multiple sessions with a provider at $220 each, which Headway assured me were covered by MVP. Headway then went out of network with MVP and there were no notifications at all from Headway. After several emails from their customer service team, many of which were confusingly worded, I was not charged for any of my sessions and they even offered me two free sessions so I could transfer more successfully over to a new provider. It's truly disappointing that a provider can go out of network so quickly without notice, which is not necessarily their fault, but it leaves patients at the mercy of whatever algorithm decides what is covered and what is not. Their user interface is good and I like that providers are asked to provide a bio and discuss their areas of specialization. If they could reliably get the insurance part figured out, I would give them a higher rating but until then, 3 stars. Thanks to Headway customer service for making this right for me.
Response from Headway· Sep 3, 2024
Hi Erin, thank you so much for your review and feedback of the experience you had with your insurance through Headway! We so appreciate you taking the time to share this, and we're so sorry for the confusion caused by the network issues with your provider. We always hope to continue to improve our system and verifications process in the future so that other clients don't run into the same problem! We're so glad our team could support you - if you have any other questions or need any more support from us, please don't hesitate to reach back out via headway.co/contact and our team will be happy to assist.
