Poor
769 reviews
headspaceHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Headspace has one mission: to improve the health and happiness of the world. And with millions of users in more than 190 countries, we’re well on our way. Headquartered in Santa Monica, California, we also have offices in San Francisco, New York and London.Live a happier, healthier life with just 10 minutes of meditation a day on the Headspace app.
headspace (headspace.com) has 769 customer reviews on Rated Honest, with an average rating of 2.5 out of 5.
Showing 409 reviews with 1 star · Clear filters
Lena O.
Posted
I am desperately trying to cancel my renewal but the button on the website does not work on several browsers. I have also tried on the app. I logged 2 support tickets on the website last week but no reply.
Debbie K.
Posted
My experience is identical to many of the reviews I have read. Customer service extremely poor. Auto renew happens without any notification and yes price increases nearly double. Another Very dissatisfied customer.
coralie T.
Posted
While the app has been a useful tool, the customer service has been more than appalling... My subscription was renewed without any warning. Not only that but I paid almost double the price I paid last year. I have written to Headspace 4 times in the space of 1 week and NO ONE has got back to me. Such a disappointment...
m.kane
Posted
My experience echoes that of most other recent reviewers. Behind this company's cuddly-smiley-ethical wellness brand is just another revenue-driven, VC-backed app startup that doesn't hesitate to rip off its customers when given a chance. Under the guidelines from the UK's Competition and Markets Authority (CMA), any business that operates a subscription model with an automatic rollover should give its subscribers a clear reminder about an upcoming renewal - and it should also give them the right to cancel the contract even after the renewal. Since Headspace does neither, it is very likely breaking the UK law with its business practices. In my own case, I signed up to Headspace in the first place mostly out of curiosity, because they had a partnership with my healt insurer, Vitality. I did not find the app particularly useful but was willing to give it another year, since the Vitality partnership involves a discount. I did not get any discount on the renewal and, furthermore, was charged £71.88 instead of the £49.99 that Headspace uses currently as its regular annual price. I first requested only a partial discount, to bring the cost down to that normal level, but after not receiving any response from Headspace after a week - and after reading about other similar experiences - I don't wish to spend any money with this company, or use its app any further. I can't right now think of another commercial entity whose business practices would be in such a blatant conflict with the brand and the image it projects. It is off-putting. Anyone in a similar situation may want to submit a complaint to the Competition and Markets Authority, so that it can investigate and take action. And if you have become a Headspace user through its partnership with Vitality, definitely do complain to Vitality as well, so that its partnership managers are aware of what type of business they are endorsing in Headspace.
Marina M.
Posted
Same as everyone is saying. Just a con to charge you for an annual membership, without any notice or invoicing. Never heard back from customer service. Use any other meditation app but this one.
Andrea A.
Posted
I've been trying to get a hold of these people for almost two solid weeks (we're on day 12), and no response. They charged me $95.88 instead of the student rate ($9.99) that was promised. I've reported them to PayPal but at this point, I'm not optimistic I'll get my money back. I'd encourage anyone reading this to go rate the app on their apple/google play account as well since they apparently don't care about these postings.
lynette L.
Posted
Headspace seem to be racking up there one star reviews very quickly due to their under hand billing for subscriptions that I personally didnt even know I had. No email reminders, no active subscription in google play, no customer service responses. Will fight to get my money back and will never use this company again. Customer Services is disgusting
sharon P.
Posted
I was charged for a full year by headspace and can't get my money back My daughter sent me a free 2 week trial for using Headspace. In using the application I had to enter payment method (athough the 2 week trial was free!!!). Two weeks later I was charged for the full one year subscription. Since then I have contacted headspace help several times with no effect. Forget about getting a refund.... I am very upset and can't even use the application since stealing my money is not a good way to prepare for meditation.
