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5,742 reviews
HDISHonesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 323 reviews with 1 star · Clear filters
Richard
Posted
Never got package
Response from HDIS· Mar 9, 2020
Hello, According to the package tracking, your order arrived was delivered Friday 3/06/2020 at 1:53 pm and left at your front door. Please call our customer service team at 1-800-269-4663 if you did not receive that package, or email [email protected] Thanks
Verna
Posted
You offer coupons for the products I order yet they are never accepted at check out. These are offers that come up on your page when I'm trying to place my order and I have called and I've been told they will take care of it and issue me a credit but it never happens. Thanks for reaching out. If coupons expire please take them off of your site.
Response from HDIS· Mar 9, 2020
Update: thank you for the additional information - a customer service team member will reach out to you regarding a credit to your account. We did find the code that you tried to use and it is noted as expired last September 2019. We greatly appreciate your business and will be reaching out regarding that credit. Previous response: We do accept coupons and are not aware of any current offers not being accepted. There are some manufacturer coupons that we accept over the phone, and offers may not be combined - but we would love to help you get a great deal at HDIS.com. If you would like to tell us which coupon did not work for you via phone we are at 1-800-269-4663 or via email [email protected] - thank you.
Michael
Posted
you charged me almost 100.00 for two bags of 32 depends adult diapers. I can pay half that for two in cvs, I will not be using this service again
Response from HDIS· Mar 4, 2020
Thank you for your feedback. We are hard at work with manufacturer of Depend to provide better pricing to our valued customers. Our HDIS pricing does include the shipping fees and we also offer phone incontinence counseling and free samples of a wide variety of brands to make sure you are using the product that is a perfect fit and helps keep skin comfortably dry. Our case specials of Depend are available from the home page of our website and provide 4 bags for only $49.95 including shipping. For future reference, HDIS does offer a price match policy, details are here: https://www.hdis.com/satisfaction-guaranteed We also highly recommend the Reassure brand for the best combination of quality and affordability.
Michael D C.
Posted
Price way too high! Done with HDIS.
Response from HDIS· Mar 4, 2020
Thank you for your feedback. We do offer a price match policy on advertised items, that information is available here: https://www.hdis.com/satisfaction-guaranteed Should you choose to consider HDIS again in the future, the Reassure brand is a great choice for a quality product at an affordable price. Sincerely, the HDIS team
Kelly F.
Posted
Interdry fabric does not keep the skin under my tummy dry or stop odor. It is ONLY a piece of polyester, period. NOW that I opened it and learned how horrible it is, I cannot return it!
Response from HDIS· Mar 2, 2020
Hello, The Interdry Fabric does contain anti-microbial silver complex in order to help prevent moisture associated skin conditions. The clinical case studies from the manufacturer may be helpful to find the best practices associated with this product: https://www.coloplast.com/Global/1_Corporate_website/Privacy%20Policy/CPWSC_Interdry%20Case%20Report%20Booklet.pdf In order to get the best results, it is important to leave a portion of the fabric exposed outside of the skin, to the air, in order for the product to "wick-away" the moisture from a skin fold. The product does not mask odors or contain a fragrance; rather, it helps reduce microorganisms that cause odor - by promoting a drier environment. There is also a "how-to-use" video available online here: https://consumer.interdry.com/how-to-use-interdry Other products that may help with dermatitis and/or the associated odor include barrier creams, topical antifungal cream, and absorptive materials. We are sorry that due to the nature of this personal care item, it cannot be returned unless it has never been opened. We hope you may find the above information helpful. Sincerely, the HDIS team.
Marjorie
Posted
STILL WAITING FOR RETURN LABELS FOR 2 ITEMS FROM JANUARY.
Response from HDIS· Feb 17, 2020
Hello, It appears that the return labels that we sent, had gotten returned to HDIS by the USPS. We are re-sending those labels and a customer service specialist will be in touch. Thank you.
Adam E.
Posted
They are not covering any supplies through Magellan Complete Care Of Virginia, only Atnea and standard Medicaid which is obsolete. They are such a hassle do deal with in the past. They need to cover more insurance companies. It reminds me of how Humana pays and does not pays for medications. I wish that this company would open more doors for people with Medicaid in the state of Virginia. I have been using inferior products from another company, and I have to double up on them just to get the right absorbency.
Response from HDIS· Feb 13, 2020
Hello and thank you for your feedback. HDIS has reached out and attempted to work with Magellan Complete Care of Virginia multiple times, and they have not accepted our contract. We wish that we could service you, but that provider's decision is unfortunately beyond our control. If you do want to reach out to them and let them know you'd prefer to work with HDIS, we'd appreciate the opportunity to serve you. Thank you, Jonathan and the HDIS team
Richard
Posted
your product of very poor quality was disappointed with the materials used to make this product. Most of other products showen in your catalog that I wanted seem to be sold out or not available for purchase..
Response from HDIS· Feb 13, 2020
Thank you for your feedback on that product, and we will pass it along to our product sourcing team. We do our best to maintain products in stock at all times; unfortunately, occasionally manufacturers will place limits on certain states (OR, CA are unfortunately common states to have certain exclusions). Sincerely, the HDIS team
