Great
5,742 reviews
HDISHonesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 323 reviews with 1 star · Clear filters
Patricia
Posted
Takes too long to ship. Each time I order, it's too big, thick, for much older, much more incontinent people.
Response from HDIS· Apr 6, 2018
Thank you for your feedback. A customer care representative will contact you as soon as possible!
Marie
Posted
This company is completely unreliable. My 95 year old mother receives automatic monthly deliveries of incontinence supplies. This is paid for by Medicaid. Several times this year her supplies were not delivered. HDIS has a different reason every time it happens. Two weeks ago they said they could not deliver because of another random excuse. They finally agreed to deliver the following day. One week later, still no delivery. When I called they said there was another reason they couldn't deliver. I suspect they are instructed by medicaid to delay deliveries. My mother was completely out of supplies for one week. I will not be using this company anymore.
Response from HDIS· Apr 2, 2018
Thank you for your feedback. Sorry to hear about your experience, a customer care representative will look into your case and be in touch as soon as possible!
Lucille R.
Posted
I ordered Poise Mx Pads 192/Case online webs site on 3/15 & received online confirmation for 192/Case as ordered. I received only 96/Case Invoice # 15626855 w/o any explaination. Called customer service spoke to rep. Deteese on 3/22 & was told that she would leave a message for the website rep. that generated the online confirmation. Today is 3/26 and I am still waiting for a call or email why my complete order was not shipped.
Response from HDIS· Mar 27, 2018
Thank you for your feedback. A customer care representative will look into your case and be in touch as soon as possible!
Allen
Posted
Package received was the wrong size and never used. HDIS refused to allow a return even though they show a return policy. I discovered they are a middle supplier and I should have either ordered direct from Depend or Amazon. Poor customer support and their policy explained after the sale represents a scam with no recourse. I definitely do not recommend this company.
Response from HDIS· Mar 27, 2018
Thank you for your feedback. We appreciate your business! A customer care representative will look into your case and be in touch as soon as possible.
Verna
Posted
Every order I submit, including a standing order, ends up in my calling your customer service people to straighten out a problem. While the people in customer service are polite & do correct the problem, I find it impossible to believe how much time I have to spend on orders to your company.
Response from HDIS· Mar 15, 2018
Thank you so much for your feedback. We appreciate your business. A customer care representative will look into your account and give you a call!
Keith
Posted
Their on line site was misleading. Showed a package of 64, when the pricing was only for a pack of 10. I could have went down to Walgreens and bought 20 with change left for that price.
Response from HDIS· Mar 14, 2018
Thank you for your feedback. A customer care representative will give you a call to follow up.
Ruth
Posted
Rude representative. One total month of product ordered, but not sent. Representative said it was my fault but could not give good explanation.
Response from HDIS· Mar 14, 2018
Thank you for your feedback. A customer care representative will give you a call to follow up.
Laurie
Posted
Using a wad of toilet paper is more effective & a heck of a lot cheaper than these. Waste of time & money.
Response from HDIS· Mar 13, 2018
Thank you for your feedback. A customer care representative will follow up with you regarding your experience.
