Great
5,742 reviews
HDISHonesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 193 reviews with 2 stars · Clear filters
Francis
Posted
Not what I expected.
Response from HDIS· Jun 8, 2017
Thank you for your feedback. We offer many different products for a variety of needs. A customer care representative will be in touch with you soon to discuss more options.
Stephan B.
Posted
You took 2 weeks to deliver my supplies. Meanwhile, I ordered from another vendor who delivered in 48 hours. Hence, I will use them in the future.
Response from HDIS· Jun 7, 2017
Thank you so much for your feedback. We appreciate your business and are sorry to hear about the delay in your order's delivery. We will look into this and be in contact with you.
Jean
Posted
Price increase was uncalled for. Now can get them at drug store for less!
Response from HDIS· May 30, 2017
Thank you for your feedback. We do offer products for all price points. A customer care representative will be in touch soon to discuss.
Peter
Posted
The descriptions online don't match the product ordered and to return the product it will cost me $20. Not a good way to run a business!! When I called they apologized for not having things updated online, this is ridiculous and a sure way to loose customers!!
Response from HDIS· May 30, 2017
Thank you for your feedback. We are sorry to hear about your negative experience. A customer care representative will be in touch with you soon.
Art
Posted
Product oversized. Thin and not at all what I was hoping for. Slow to ship.
Response from HDIS· May 23, 2017
Thank you so much for your feedback. A customer care representative will be in contact with you soon to discuss a product that may better suit your needs!
Valerie
Posted
Tried to return an order that I ordered incorrectly. Charging me $7.00 for a return label and nothing for the bag I opened. I had to open the bag to see it was the wrong item. Not very good customer service to a steady customer. Not sure if I will order again.
Response from HDIS· Apr 28, 2017
Thank you so much for letting us know. A customer care representative will look into this and be in touch.
Wes
Posted
These Depends flex-fit pants L-XL are to small to fit my 50" waist. I don't have any idea where they come up with the 60" max fit. Not happy with these pants at all.
Response from HDIS· Apr 11, 2017
Thank you so much for your feedback. A customer care representative will be in contact with you to discuss options that may better suit your needs!
Carmen
Posted
the shipping box was broke open and crush,i was very unhappy. i am a first time buyer.sorry
Response from HDIS· Mar 29, 2017
Thank you so much for your feedback. We appreciate your business! A customer care representative will give you a call to discuss!
