HausvitaReviews of hausvita.com

Response from Hausvita· Nov 25, 2024

Hi, I'm sorry for the trouble. After checking, your delivery is on its way. You can track it through this link or check the original order page. https://www.fedex.com/fedextrack/?trknbr=770112310869&trkqual=12028~770112310869~FDEG. Sorry to keep you waiting, if there is any problem, you can contact us via email： [email protected]

Response from Hausvita· Jun 18, 2024

Dear , We sincerely apologize for the inconvenience you experienced with the delay in receiving your samples. We understand how frustrating it can be to wait for an extended period. Our standard sample delivery time is 5-15 days, depending on local logistics. In your case, we see from our records that your package was delivered on May 20th. We did our best to track and update you during the process, and we are sorry that this was not timely enough for your needs. We would like to highlight that our sample packages include five different colors and the cost can be deducted from your purchase of any full-size wall panel, providing added value. We appreciate your feedback and have taken steps to improve our service. Starting mid-June, we have implemented a new warehousing plan to ensure faster delivery, reducing our shipping time to 3-7 days. We understand the negative impact this situation has had on your experience. To make it right, we would like to offer you a full refund for the samples and provide you with a $50 coupon for your next purchase. If you are satisfied with our resolution, please feel free to contact us at [email protected]. We hope to have the opportunity to serve you better in the future. Best regards

Response from Hausvita· May 31, 2024

We sincerely apologize for the inconvenience you experienced. We understand the frustration caused by the delay in receiving samples and the issues with the felt backing. Regarding your inquiries, we did respond via our online chat system and sent follow-up emails to address your questions. It's unfortunate that our communication did not reach you as intended. We recommend checking your spam or junk folder in case our emails were filtered there. We appreciate your feedback and are committed to improving our services. If you have any further questions or need assistance, please feel free to reach out directly at [email protected]. We value your business and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention.

Response from Hausvita· Apr 28, 2024

We apologize that you never received your sample box due to a delay by the courier company. We have issued a refund for you.

Response from Hausvita· Apr 20, 2024

We apologize, as we previously responded, our inventory is only officially locked in once an order is placed. In follow-up, we have had several communications with the other party, but have not been able to obtain additional inventory. We also regret missing an important customer like you.

Response from Hausvita· Apr 12, 2024

I am very sorry. I have tried my best to hold inventory for you, but you should be aware that in most cases in the ERP system, inventory items are not locked until payment is made. We sent you an invoice for payment on April 3, but have not yet received payment. As I said before, demand increased during this period to the point where we realized without anticipation that the stock was fully booked. We also got back to you as soon as the stock was sold out.