Hat HeavenReviews of hatheaven.com

I ordered from my hat heaven and they sent me something different that looked like it was from the dollar store. I contacted them after several days they tried to give me a partial credit and a credit to buy another hat. They are a scam company that’s hopes you won’t dispute the charges. Don’t buy from them.

I ordered a fedora hat and it came in a small box when I pulled out the hat It was all bent up. My feather was missing. The brim was crooked and it had a plastic emblem sticking out of it. My Hat Heaven is misleading there customers hats are garbage. I will never buy from them again.

HORRIBLE!!! I ordered over $200 worth of hats in 01/2025, it is 03/03/2025 and I STILL have NOT received my items. There is no customer service number to contact only a email. I have sent a ton of emails requesting information about my items and all I get is a generic reply saying that my order is in route, with no tracking information..THEY ARE SCAMMERS

They advertised 7-10 business days delivery time, and they have taken 6 weeks with zero progress or updates. Repeated attempts to email them gave nothing but a generic auto-response contradicting their claim for 7-10 days by saying it’s 1-2 weeks for manufacturing and 1-2 to ship. Which is still 2 weeks less than I’ve waited so far with no update.

Relieved a smashed hat due thier part not the shipping and was not as described. I have tried to get a refund but they are very hard to work with. It is obvious that they are Chinese and will not give a refund or replace it. They try to get you to except 20, 30 or 50%. I had to dispute the Charge. Numerous emails. Scam outfit. I would Not do business with them. Numerous others had the same experience. Scam, Scam, Scam.

Hat was about 3 sizes to big. Hat band nothing like pictured. No customer service. Won't hold shape. Nothing like quality of the picture. My fault for not checking reviews first. Found out pictures are off other hat manufacturer web sites. Tried to contact my bank, they denied my claim before I ever got hat. Tried to cancel sale but customer service never returned calls or emails

A couple of hours after paying for the hat, my paypal account was hacked. I thought I was buying legit company managing the front end and sourcing from China... and should have checked but I was just too tired...its looking pretty bad for them as the hack is within an hour or so and I didnt find out til today. So after the notification arriving it was a couple of hours out from the "hassle free" insurance I paid for...right. THen I did a search and whoah have they got a bad rep. So here I am after 4 calls to paypay and getting cuttoff every time...

I bought a supposed Indiana Jones hat the was not only the wrong color but also not anywhere close to an Indy hat, just a sorry looking hat in a fedora shape. These people are scammers and should not be allowed to sell on the internet. In fact, they should be arrested for fraud and false advertising.