Harbor Freight ToolsReviews of harborfreight.com

All too often awful support! I was on the phone approx. A little over two hours last Monday and no one answered. I recently received an email indicating I had ordered something but I could not find out what it was. I had not ordered anything. When I called them, after being onthe phone for over 34 min. A man answered and when I mentioned the long hold time, he HUNG UP on me. Earlier, there was a significant credit card issue trying to create a new account. They also have some store employees that are not customer friendly and or not knowledgeable concerning their own policies.

Communist tools. Stop giving these communist's USA $! Crap products, crap return policy, just junk taking money from our country.

Worst customer service I have ever experienced outside of state and federal offices. Spent over 45 minutes each in 3 calls trying to get someone to order a part. Never did connect. Gave up and will go to a competitor.

Two years ago I purchased a Pittsburg Automotive biker style pneumatic roller seat item 62357 for $118. It has five plastic wheels for rolling around the shop. One of these wheels broke making the stool useless. I went into the Harbor Freight store on Peters Creek Parkway, Winston-Salem NC. The store was useless. They would not even open a new stool box so I could get wheel part number and Pittsburghs contact number. I called Harbor Freight customer service number 800-423-2567, going through all the prompts, holding an hour on the phone, just to find out they do not have a p/n for wheel assembly and could not help me. Good luck. My fault, but I paid $118 for a piece of Chinese junk.

From my painful experience, NOT a Good company to buy from... Wont take back a product with Design Flaw because i used it once !!! Look at Return Policy BEFORE buying their Junk on Sale ....OR just go to more Honest HOME DEPOT , who understands you dont know the Problem before you Test something... NEVER Again, Karma will get them Bankrupt before i drive by S.Rainbow LV Store again.

Never ever ordering again online from Harbor Freight Tools. Six movers dolly two weeks and still pending delivery?

Went online and opened an account, Put items in my cart that was in stock at the store, Placed the order, and after a few days had no notification of shipment, Called and was told that the store must not have had the items and that it might be 20 days or more before they ship, Canceled the order and bought from Amazon. Bad way of doing business.

Harbor Freight billed me for several items that never shipped, and shipped several items I never ordered. All from one particular warehouse. After 11 days of begging harbor freight via email, phone calls and social media, I have yet to be given any response at all. * Two items came up missing from the Dillon, SC docs (I know this because the label was created, which is what happens moments before it is attached to the box an placed on the FedEx outgoing pallet...FedEx never received the box). * The same warehouse neglected to include all the items in a different shipment (different tracking number) * On a third shipment (yet a different tracking number, the same warehouse included several packages of zip ties I never ordered. Harbor Freight refuses to address the issue * I have contacted customer service several times by phone and many times by email over the past 11 days. * I reached out to their social media department via facebook * I called the Dillon, SC warehouse (since your customer service refused to do anything at all) This is a clear cover up, as Harbor Freight has refused to address any of these issues for after 11 days of me continuously trying to get a response via phone, email, facebook. * Air Impact Wrench: Mysteriously disappeared from the shipping dock, and they refuse to fulfill the order, even though they charged me for it. * Air Ratchet: Mysteriously disappeared from the shipping dock, and you refuse to fulfill the order even though they charged me for it. * Duct Tape: missing item supposed to be included with the Air Oil * Zip Ties: Mysteriously arrived from Dillon SC without me ordering at all I have had to open an investigation with FedEx, and have to wait for a billing cycle to open up Fraud / Theft investigations with my Credit Card Company I seriously think they are going out of business, and just don't care about the consequences that other companies avoid like the plague.