HappyWagsReviews of happywags.co

Not only was Kelly amazing with customer service she genuinely showed interest and care towards my cat. I bought the AIM and Collagen for 3 year old cat Tulip and can’t wait to see if it helps her. 10 stars for Kelly!!!!!!

Jerome is an exceptional customer service representative at HappyWags! I had some questions and needed to make some adjustments to my ongoing orders. His reply was extremely prompt and very courteous and helpful. Totally impressed by the service I received and look forward to an ongoing relationship with HappyWags.

BEST CUSTOMER SERVICE I HAVE EXPERIENCED IN MANY YEARS. I wrote to support@happywags the same day I placed an order. I was blown away by the quick response that was truly heart warming. It came to be the same day I wrote. This type of customer service has won my heart and I highly recommend doing business with this amazing company.

Very easy to work with , professional and proficient . Needed to stop the subscription and it went very well .. love the product .. it is used for a 6 lb 15 year old chihuahua ,she is very picky and she took this without hesitation. It seemed to make a difference pretty quick ..

My dog was 10 in Dec 2025. Very active dog, I live on a ranch and fencing is for cattle, so barbed wire. Easy for dogs to go visit wherever they want to and was always busy looking for what should or shouldn't be where he was!! He always went with me to feed my horses. He had been diagnosed with a bit of an enlarged heart.He did the coughing thing, like something is coming up, so get ready... but it didn't. lol Knowing he had the problem, but wasn't severe, the ads I saw from Happy Wags mentioned the same things my dog was going though. I thought it would be great to get their product that has taurine in it that might help. I ordered two tubs of it. While waiting for that, the last week my dog seemed to cough more he was having trouble catching his breath from running at the PM feeding and it was hot outside. He was unsettled at bedtime, panting a lot. We were to go to the vet the next day. He passed during the night! I am still devastated. I contacted customer service, because what arrived, was their product the day after! I explained what happened, and they have been so nice to give me direction as to where to mail it back to for a refund and were very sorry for me as to what happened. Very nice people and I spoke, via email, to several. I wished I had had their product early on when I found out what my dog had going on with his heart. Everything their ad showed, my dog had. RIP Wild Willy.

I had questions pertaining to the auto delivery time frames. I got an almost immediate answer from Jerome which really surprised me. He explained the whole thing and suggested I do a 6 mo auto ship since my little girl is only 5lbs. I have to say I do a lot of online ordering but this customer service is the best I've come across. Looking forward to continuing my purchases with Happy Wags!!!!!

Jerome with Happy Wags

Happy Wags has wonderful Customer Service. My first order came with no problem. My second order was crushed in shipment. I sent pictures of the crushed cardboard container and spilled product in the shipping bag to their Customer Service. They immediately arranged for a replacement shipment of my order. Couldn't ask for better service!