HappygiraReviews of happygira.com

DO NOT ORDER FROM THEM! I ordered a playpen and it came damaged, wrong parts, dirty, and missing an assembly guide. There was no clear place on the website to find an assembly guide and the YouTube video had no sound. After going back and forth with customer service via email and requesting a return FIVE TIMES they finally agreed to it, as long as I took photos of the damages. They said there is no way the damages were their fault but I truly believe it was a return they resold due to the missing user guide and the fact that the shipping box is in good condition. They said they are going to file a claim against the shipping company and have taken no accountability. The fact that I had to threaten them and still put in work to get a return is insane. They are still in review of my request. I ordered one on Amazon that was nicer, required no assembly and was less money.

The product initially was delivered in a beaten up box with rips and damage to the actual item. The team at HappyGira basically told me they thought that we created the damage and then told me they would ship me a new product IF I gave them a good review on TrustPilot. Weird, but I did it because I spent good money on this for my son and desperately wanted what I paid for. It has been 10 weeks, the new product has not arrived and the FedEx link they are sharing with me is from the first delivery in March. I think this company is fraudulent. Until I get what I paid for I’m not taking this down.

Damaged product and the company has no intentions to fix the issue. Take your business elsewhere. How disappointing! Also, the company only offered a solution (a new non-damaged product) if I gave them a positive review on trust pilot. I did, because it was positive (the customer service) and then was ghosted. With no new product. Absolutely deplorable. I regret spending money on a product from a company like this

Wow! Happy gyra products seem nice. Their customer service stinks!!!! I ordered a twin bassinet and because I used a certain payment method, the shipping address converted to my address, not my son's. So I called immediately and they assured me that the address had been changed on the order. However, the bassinet showed up at home a few weeks later. When I called to inquire about getting it shipped back to them I was told they could not do that. So rather than spending hundreds of $ to ship it across the country. I ordered a second unit thinking I could keep the first for when the visit. However, when they opened up the 2nd box there was a pretty substantial dent in the mattress. They thought it would decompress on its own, but when it didn't I had them inspect further and they found a huge crack and hole in the mattress platform as well as a significant dent in the mattress itself. When I reached out to happygyra on day 7, they said they should try fluffing the mattress or using a hair dryer on it. When I wrote back to reiterate that the mattress platform was also broken, they replied that it was outside the return window and therefore all they could offer me was a $5 compensation. Absolutely ridiculous and the worst customer service I have ever encountered. I have spent close to $700 and my son and his wife still don't have a bassinet that they can use when their children are delivered anytime now. If I could give them a zero I would!!! Don't purchase from this company!!!

I rarely leave reviews, but this experience was so frustrating it deserves a warning. I ordered a playpen from this company and quickly realized it was far too large for our space. While figuring out next steps, I started digging deeper into reviews outside of their website—and what I found was concerning. Multiple parents reported poor quality issues, and after taking a closer look at the product myself, I completely agree. The materials and construction do not match what’s advertised. When I reached out to request a refund, it was denied. Not because I missed a deadline or misused the product—but because they simply don’t stand behind what they sell. Even worse, their response was dismissive and borderline mocking, suggesting I should just “consider it a decorative piece” in my home. That’s not customer service—that’s disrespect. Their return policy is incredibly misleading. It gives the impression that customer satisfaction matters, but in reality, if you’re unhappy with the product, you’re stuck with it. Also worth noting: the glowing reviews on their website appear highly questionable. Many are repetitive and reuse the same names, which raises serious doubts about their authenticity. Between the poor product quality, deceptive policies, and unprofessional customer service, I strongly recommend avoiding this company altogether

The bed rails were a month late and when they arrived, they were very poor quality with staining, fabric offgassing, and stitching issues. I've been trying to return the product for two months now and they are stonewalling me.

DO NOT ORDER FROM THIS COMPANY. They are completely dishonest - the products are cheap and flimsy, and ultimately I safe for kids. 3+ months after ordering safety bed rails that showed up damaged and shoddy (for $400), I am still fighting with HappyGira to return them for a full refund and am now having to file complaints with BBB, Oregon DOJ, and my credit card company. They are an absolute scam, I should have done better research.

I ordered a playpen that said it would come in 2-5 days with their "prime shipping." We received half of the playpen missing the other half of our order. I have emailed the company MULTIPLE times asking where the second half of the playpen is - it has been months past the guaranteed delivery date. Either I don't get a reply or the reply is some AI chatbot response "I understand that waiting for your playpen feels a bit like waiting for a pot of water to boil—exceedingly dull and frustrating. I assure you, we're doing everything possible to expedite the process."... Like.. .What? I asked for a refund several times and they have yet to grant me the refund. A friend ordered through them and when he asked for a replacement part for his playpen, they said they would send the part for free if he wrote a 5 star review or else he had to pay for the part. BEWARE the 5 star reviews are likely fake.