Hamilton BeachReviews of hamiltonbeach.com

I purchased the $120 Hamilton Beach FlexBrew 2-in-1 Coffee Maker in December 2019 to replace my 15yr old, $40 Cuisinart coffee maker that worked perfectly because I really wanted the single-cup option along with the 12 cup carafe. In May 2020, just 5 months later, the single-cup lid no longer clicks shut. Since I did not save the receipt (because I assumed HB was a much better brand), HB sent me a purchase code to get free shipping IF I purchased a NEW coffee maker from their website. Free shipping...? That's just a slap in the face from "customer service". I will NEVER purchase another thing from Hamilton Beach.

Bought a coffeemaker March of 2019. This year we were in hospital first week of March and in quarantine right after that. When we finally got back to our kitchen realized the coffeemaker was leaking. Tried cleaning it and eventually tried calling Hamilton beach. Of course no one is working phones. I then started an online claim and explained everything to them and provided my honest receipt date. They said because it’s NOW over one year they won’t do anything. That’s really upsetting, we had no condition to contact them earlier and they’ve completely altered their customer interface for the pandemic. But they still stick to the fine print. In this time, most great companies are flexible and realize that everyone is dealing with unprecedented circumstances.

I bought a Hamilton Beach deep fryer. I tried for weeks to contact customer service. No phones were answered and unable to send email. I discarded the appliance but kept the cord. The fryer is no longer working. It’s under warranty but because, I did not keep the appliance, they will not honor the warranty. I sent the receipt from Amazon and they still will not honor warranty. I might add this is all during the pandemic. I will take my business elsewhere.

Worst costumer service ever. Trying to solve an issue regarding a missing part of an accessory for over a month without any solution so far. They don’t have any continuity on my case and I have to rewrite the same information over and over again. Write them under your owl risk of wasting your energy and time.

Purchased a kettle based on reviews, functionality & the fact that it is more visually appealing. After having the kettle for less than 1 week, it started to rust around the spout & lid. Additionally, the button to open the lid does not work, and auto-shut off is not always 'auto', therefore the kettle will continue to boil unless you turn it off manually. The functions do not work as advertised and I would have returned the Kettle to the store I purchased it from, however given the Covid-19 situation, they are not accepting returns on opened items. As a result, I contacted Hamilton Beach directly, and their customer service was not helpful at all. They have a 'limited warranty' and even after providing them with the receipt and evidence of the defective kettle, they would not help. Their only solution was to make me pay more for a lower quality kettle as the same model I purchased is no longer in stock (likely due to the fact that it is defective). They were of zero help and at this point, I wish I purchased a different brand to avoid having this issue. Now I need to spend money on buying a new kettle, after only having this one for a couple of weeks. It is really disappointing as I would expect better quality and service from Hamilton Beach. I typically do not leave reviews, but after the experience I had with their customer service, felt it was necessary. Strongly recommend you do not purchase this kettle or any Hamilton Beach one for that matter. Save yourself the trouble and go with another brand that believes in the quality of their products and values their customers.

My experience with customer service was abominable. Emails went back and forth for 10 days and I got the same automatic responses. Obviously no one was actually reading my emails. I WILL NEVER BUY A HAMILTON BEACH PRODUCT AGAIN AND I SUGGEST YOU DO THE SAME! GOD FORBID YOU SHOULD NEED CUSTOMER SERVICE—GOOD LUCK !

I bought a few Hamilton Beach microwaves and 2 of them started sparking inside when I turned on, after a few months. When I called Hamilton Beach Customer service, after 1 hour I was able to talk to a human who gave a reference number for refund / replacement and asked me to take these items to a Walmart Store. Walmart Store refused to accept the return and asked me contact Walmart.com! When I reached out to Walmart.com rep, she flatly refused to accept the return as it was purchased 3 months ago and refused to process the refund even though I gave her the reference number which I received from Hamilton Beach. After wasting so much time, Walmart.com gave a promo coupon of $25 for a microwave that cost $49.99 provided I spend at least $45 through Walmart.com again!. So, do not buy from Walmart.com and if you do and if you try to return to Walmart Store, good luck trying to get a refund or replacement even though the manufacturer may give a ref number for refund/replacement! No Hamilton Beach Products please and no walmart.com again! The good thing is that I had SquareTrade extended warranty taken for one item. They came to my rescue and agreed to provide a full refund for this item as they understood my frustration. Thanks SquareTrade, you are the savior!

I had to give it at least 1 star, witch I didn't really want to do. I cant believe Hamilton beach things are made it CHINA. I ordered a coffee grinder and it was made in CHINA. I SENT IT BACK !!!!!!!! Dont want anything to do with china.