Great
413 reviews
HairmaxHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 70 reviews with 1 star · Clear filters
Reshad R.
Posted
This is absolutely waste of my hard earned money. Neither the laser comb nor the hair care products work at all. In fact I have tried their tablets/vitamins for a while but have experienced no difference at all. Their website says their shampoo, conditioner and booster work well with their laser combs. Big lie! The only thing so far worked was Rogaine (minoxidil).
Mark M.
Posted
I first noticed my hair was thinning on top in 2009, so I decided to purchase a Hairmax. I have been using it as recommended for 10 years but my hair has gradually thinned to the point that I'm considering shaving it all off. I wasn't expecting miracles, not even regrowth, but it would have been great if it has at least stopped the thinning..... but it hasn't.
renie
Posted
I have been using my 9-laser haircomb since September 1 2018. Three times a week for the prescribed 11-12 minutes each session for 14 months, faithfully. And I am sorry to say that I have lost an additional (approximately) 40 - 50% of my hair. I have half the amount of hair I had last year before I started using this device. I am NOT saying this device made me lose my hair, but I AM saying this device did nothing to help me retain or regrow ANY NEW hair. I had big hopes, even though my dermatologist did tell me it probably would not work before I started last year. For those individuals that claim this device works, good for you !! For me, big disappointment.
Frank L.
Posted
I bought a Hair Max cap and within one week most of my hair fell out! No way can I recommend this to anyone.
Ruby H.
Posted
I bough Ultima 9 Classic LaserComb recently, and it not work at all. No laser come out. I called customer services several times, first time they agree to pay deliver fee for return, but I never get a return label, I called again several times, finally a guy answered very rudely, you can return back on your own cost, or sent to repair, they can fix it then sent back to me. I live in Canada, I have to cross board several times for product never worked, never can used. I decided return it, and wouldn't buy anything from Hairmax. It's a Liar
JR
Posted
The product was defective. I sent it back. I received a confirmation from UPS that they received it but Hairmax never contacted me after they received it and I never received a replacement : (
Response from Hairmax· Mar 20, 2019
Thank you for your review, JR. As per our warranty, you will only receive a phone call if you are out of warranty and additional funds are needed for repairs. As your device was under warranty the repaired device was shipped the day after receiving it on 3/15/19. According to the tracking details, the repaired device is expecting to deliver on 3/23/19. If you would like to have the tracking information, please call our corporate office Monday- Friday from 9 am - 5 pm EST at 561 417 0200 pressing Option 2. We hope this helps clarify any misunderstanding and that you may consider updating your review once the device is delivered. Please let us know if there is anything more that we can assist with to make your experience more satisfying.
Penny
Posted
I ordered a new chargerger. Never received my order. It was delivered to another state????
Response from Hairmax· Mar 15, 2019
We are sorry to hear of the issues with your delivery. After reviewing your order history, the tracking details indicate the package arrived in your state; however, according to the shipping company, the address entered online was not deliverable and was returned to the sender in Florida. It also appears we received your inquiry regarding your package today and will be happy to clarify any shipping address issues before reshipment of the package.
Barb R.
Posted
I called customer service to order a replacement cord. I was told they had never done that before and didn't think I could order just the cord.
Response from Hairmax· Feb 18, 2019
Thank you for your feedback, Barb. It is important for us to learn of these events to ensure proper training of our new agents. Please know that if you need any help in the future you can request to speak with the Customer Service team who would be happy to address any needs directly. Customer Service can be contacted Monday through Friday between the hours of 9 am- 5 pm EST toll free (866) 527-3726 pressing option 2 or + 1 (561) 417-0200. Please let us know if there is anything more that we can assist with to make your experience more satisfying.
