Great
413 reviews
HairmaxHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 280 reviews with 5 stars · Clear filters
Star H.
Posted
The customer service is great. Human answering calls or if it goes to voicemail they get back to you very quickly.
Response from Hairmax· Oct 8, 2025
Thank you so much for your review and for taking the time to share your experience with the customer service department. Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
shabahang S.
Posted
Outstanding customer service 😊 Carlos in particular was very helpful, knowledgeable and patiently answered all my questions regarding the questions I had about using hair max device and how to charge the device properly. I am very happy with my purchase. Looking forward purchasing more items from Hairmax as you can trust their service.
Response from Hairmax· Oct 8, 2025
Thank you so much for your kind words and for taking the time to share your experience with the customer service department. We’re thrilled to hear that Carlos provided the care, clarity, and follow-through you needed during your call. Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Thisnameisalreadytaken
Posted
Amazing personal service from this company. Especially miss. Andrea :-) Thanks.
Response from Hairmax· Oct 8, 2025
Thank you so much for your review and for taking the time to share your experience with us! We’re thrilled to hear that Andrea provided the care, clarity, and follow-through you needed during your call. Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Du Wayne M.
Posted
Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Although, I'm new to using it, I see results - less hair fall out and transplants seem to be doing well. Independent reviews I read gave the Hairmax 272 cap excellent ratings. I'm happy
Response from Hairmax· Sep 15, 2025
Daar Du Wayne, Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that the customer service team the care, clarity, and follow-through you needed during your call. Thank you again for choosing Hairmax. We’re truly grateful for your trust and support. Warm regards!
Lisa V.
Posted
I purchased a laser cap back in Feb.2025. It was working fine until it wasn't. I called Hairmax and spoke to a lovely person named Yaritza. She asked me some questions, and I sent pictures of the device. I was very anxious that it was not going to get replaced she assured me she was going to help resolve the issue. Within a couple days they figured out the issue and told me the replacement was on its way. She explained everything every step of the way. She was very helpful and kind. I live in Canada and was told I'd get in 7-10 days. Great customer service. Thank you. L.V.
Response from Hairmax· Sep 15, 2025
Dear Lisa, Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that Yaritza provided the care, clarity, and follow-through you needed during your call. Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
customer
Posted
Amazing Company with amazing customer service!!!
Response from Hairmax· Sep 15, 2025
Dear Customer, Thank you so much for taking the time to share your experience with us! Thank you again for choosing Hairmax. We’re truly grateful for your trust and support. Warm regards.
David L.
Posted
Product is easy to use.
Response from Hairmax· Sep 15, 2025
Dear David, Thank you for your review and for choosing Hairmax! We're glad to hear you're finding the device easy to use, and we're excited to be part of your hair growth journey. Stay consistent, and remember—results take time, but many users see great progress with continued use. If you ever have questions along the way, our team is always here to help. Wishing you the best as you move forward!
Kathy A.
Posted
I am a breast cancer survivor, and I have been struggling with hair loss since I started chemotherapy in December 2022. I tried many other hair loss products that didn't work well. I have been a Hairmax customer since 8/2024. I have the LaserBand 82, and I use all the products (shampoo, conditioner, Acceler8 and scalp serum). My hair is growing very well, despite being on Exemestane. In an effort to boost my hairline further, I just moved from Nutrafol to Actonis. I'm excited to see what it will do.
Response from Hairmax· Sep 2, 2025
Dear Kathy, Thank you so much for sharing your journey with us. We are truly honored to be a part of your recovery and hair regrowth experience. Your strength and resilience as a breast cancer survivor are deeply inspiring, and we're so glad to hear that the LaserBand 82 and our products have been making a positive difference for you. We’re excited for you as you explore new ways to support your hair health, and we look forward to hearing more about your progress with Actonis. If you ever have any questions or need support, please don’t hesitate to reach out — we’re always here for you. Wishing you continued health, healing, and hair success!
