Hewlett PackardReviews of h30434.www3.hp.com

I have purchased HP products for 15 years. Not anymore. Delivered to wrong address. Failed to honour cash back. Post sales say they are too busy as staff have been moved to sales. Of review sites they say people just like to complain. When they failed to honour cash back on items over £3000 they suggested order was cancelled - for them to collect - so that I could reorder get a redelivery and get cash back. Post sales saying you have to do this via sales as they are different departments. So many 1 star reviews on here can't be a coincidence. Beware.

worst products, worst customer support. If you've been thinking of buying an HP printer or laptop don't bother. Latests products are cheap and nasty, and the Envy6032 printer has not worked properly since the day I bought it. Have had to call for technical support EVERY time I've switched it on. The support system is a dead end to a charged service. This company do not want to take responsibility for their products.

Literally the worst company I've ever experienced. Their printers are designed to scam you ..Nothing ever works, the computer doesn't work well, printer doesnt work with windows or with WiFi. I lost days trying to set it up then they charge despite never being able to print .Insta ink never prints well yet charges you for each page . Try to talk to anyone is hours of wasted time speaking to 100 bots and 100 systems none of which work . Not only will I avoid them I will also avoid any company that uses them. I'd rather buy a printer from Hitler. The only joy it's given me was when I smashed it to smithereens in my backyard .

I bought an Officejet Pro 9025e about two years ago. Nice machine but it was hell to set up. Literally hours on the phone with them to get the scanner to work properly and only after signing up for a $199/year service plan, which I agreed to during my panic. After thinking about it, I decided to cancel the plan a few weeks later and not pay any more monthly charges, which they fought me on tooth and nail. By the way, the solution to the scanner function was to NOT use the "Smart" app that came with the printer but to download the more generic HP Scan software, which works fine. Fast forward to last month, I wanted to buy a printer/scanner for my 88 year-old Dad. C|Net said an HP 9125e was the best machine, so I bought it for him, even though my own experience was in the back of my mind. I rationalized it by figuring at least I could help him with it since I was familiar with the HP machines. After using it for two weeks, it would not connect to his WIFI network. He re-installed everything to no avail. We (together) got a barely intelligible non-American HP support person on the phone with my Dad and after an hour were told that he had corrupted files, needed IP Protection software and new firmware, which they could install for -- you guessed it -- $199/year. I hung up the phone. Then my Dad shut down his laptop and restarted at which time the connection to the printer restored itself. (My bad for not thinking of this first). I am not generally a conspiracy theorist, but I can't help but think this company is selling defective equipment so they can charge you on the back end to get them into working condition. Another great American brand managed directly into the ground. Fool me twice, shame on me. Never again though.

What once was a reputable brand (and maybe still are for commercial products) should suffer for their poor quality consumer laptops. Read the other reviews for how their "warranty" departments behave and price gouge. Clearly they offset their cheap prices with expensive after sales repairs for faulty products.

I would give this zero if I could. I have been trying for a year to get my new printer to work . Phoned HP multiple times and they are all useless.I wasted hours on the phone. Trying to say its my router , when Iv paid to have it checked. This brand new printer got taken outside and smashed up with a hammer . Biggest piece of rubbish I have ever bought . Never buying anything from HP again.

Simply impossible to get any kind of support from HP bought printer yesterday from ARGOS, spent 25 minutes going round in circles, Automatic Assistant is simply useless, company seems to have no interest in helping customers. Will be returning product to ARGOS tomorrow.

HOW IS IT LEGAL TO DISABLE MY PRINTER FROM USING NON-HP INK MORE THAN A YEAR AFTER PURCHASE?!?! DO NOT BUY HP PRINTERS IF YOU WANT TO SAVE TONS OF MONEY WITH NON-HP INK. I would give my HP printer zero stars if possible (HP OfficeJet Pro 8025e). I have been a loyal, lifelong HP customer since I bought my HP15C scientific calculator back in 1985 or so. Bought this printer on 6/6/23. Did not realize it was set up to automatically update. I bought non-HP ink on Amazon for less than half of price of HP cartridges and it worked fine. Then, in fall of 2024, an automatic update made it impossible for me to use non-HP ink anymore. If a non-HP ink cartridge is used it completely disables the printer. HP customer service is useless and will not help fix this problem. The representative will repeatedly read you some pre-written script of corporate double speak and will not provide an earlier version of the software to permit you to use non-HP ink. HP was sued and settled a federal class action law suit over this practice. Do this internet search and boycott HP! "HP agrees to settlement in overpriced, incompatible ink cartridge class action."